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Manager, Customer Experience Business Operations

External
Nextech logoNextech · Worldwide
Full-timeRemote1w ago
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Requirements

  • 5+ years of experience in business operations, revenue operations, customer success operations, or a closely related discipline
  • 2+ years of direct people management experience, including responsibility for hiring, coaching, performance management, and career development
  • Demonstrated ability to design and operationalize new processes from scratch in ambiguous environments
  • Hands-on experience with Salesforce (administration, reporting, sprint coordination, or similar)
  • Strong working knowledge of Power BI, Excel, and modern data tooling; comfort partnering with analysts to translate business questions into reporting
  • Experience working in B2B SaaS, ideally in healthcare technology or another regulated, specialty-driven industry
  • How You Work
  • You diagnose before you prescribe. You ask the right questions before jumping to a solution.
  • You bring structure to ambiguity. Given a vague problem, you can produce a clear plan, a documented process, and a path to execution.
  • You operate with confidence across levels. You can hold your own with executives, partner peer-to-peer with cross-functional leaders, and coach analysts with patience and clarity.
  • You are pragmatic. You would rather ship a strong v1 and iterate than chase a perfect v3 that never lands.
  • You communicate proactively. You close the loop, document decisions, and make your team's work visible.

Benefits

Generous annual bonus opportunity401(k) with Employer MatchFlexible Time Off: take time off when you need it without worrying about available hours11 paid holidaysYour Day Your Way - Celebrate a day of cultural or social significance to youInsurance: Choice of Medical, Dental, and Vision plansHealth Savings Account with employer matchFlexible Spending Account100% Company-Paid Parental leave (After 6 months with the company)100% Company-Paid Life Insurance and Short/Long Term Disability InsuranceNextech Luminary Peer Recognition ProgramWellness Program including discounts on medical premiumsEmployee Assistance Program with free counseling sessions availableCorporate Discounts on Retail, Travel, and Entertainment

Additional Information

Why join Nextech? We are a leader in specialty healthcare technology solutions. We're committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

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