Building Receptionist (Onsite - Monday through Friday, 7:30 AM to 4:30 PM)

Requirements

• Education & Experience
• High school diploma or equivalent required.
• Experience in customer service, hospitality, office administration, workplace services, property management, or a professional office environment preferred.
• Experience supporting a multi-tenant office environment is a plus.
• Demonstrated ability to manage multiple priorities while maintaining a high level of professionalism and service.
• Skills & Competencies
• Outstanding customer service skills and a genuine desire to help others.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Exceptional attention to detail and follow-through.

Benefits

Additional Information

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. The Building Receptionist/Coordinator serves as the first point of contact for employees, tenants, visitors, and vendors at our Portland, Maine headquarters. This highly visible role is responsible for creating a welcoming, professional, and well-organized workplace environment while helping ensure the building operates smoothly each day. Reporting to the Facilities & Property Manager, the Workplace Experience Coordinator plays a key role in supporting workplace operations, tenant services, managing shared spaces, coordinating building services, and enhancing the experience of everyone who enters the facility. The ideal candidate is energetic, organized, technologically proficient, customer-focused, and takes pride in solving problems, anticipating needs, and delivering exceptional service. This position is perfect for someone who enjoys interacting with people, thrives in a fast-paced environment, and takes ownership of creating a positive workplace experience every day. It also offers opportunities to expand responsibilities and grow professionally within workplace operations, facilities management, and property management. Essential Responsibilities Front Desk & Guest Experience Serve as the primary point of contact for employees, tenants, visitors, and vendors. Create a welcoming, professional, and positive first impression for everyone entering the building. Manage the visitor management system and ensure a seamless, secure, and professional check-in experience. Answer questions, provide assistance, and connect individuals with the appropriate resources. Maintain and continuously improve front desk procedures, workplace guides, checklists, and operational documentation. Support a culture of hospitality, professionalism, and service excellence throughout the facility. Workplace Operations Manage employee and visitor access badges, parking procedures, workplace requests, and building communications. Coordinate incoming and outgoing mail, packages, and deliveries, including scanning and distribution as needed. Monitor and maintain conference rooms, kitchens, collaboration spaces, and common areas throughout the day. Configure and reset conference rooms to support meetings, training sessions, tenant events, and special functions. Assist with room scheduling, setup coordination, and ensuring spaces are organized, functional, and presentation-ready. Proactively identify workplace needs and take initiative to resolve issues before they impact employees, tenants, or visitors. Building Services & Vendor Coordination Assist in coordinating building vendors and service providers, including janitorial, maintenance, and workplace service partners. Serve as a liaison between tenants, building vendors, and the Facilities & Property Manager to help ensure requests, concerns, and service needs are addressed promptly and professionally. Monitor building conditions and proactively communicate maintenance, cleanliness, safety, or service concerns. Help maintain a clean, organized, and professional environment throughout the facility. Support workplace events, employee activities, and tenant engagement initiatives. Assist the Facilities & Property Manager with special projects and operational initiatives as needed. Administrative & Technology Support Maintain accurate records related to visitors, building access, parking, workplace requests, and operational activities. Utilize Microsoft 365 applications, email, workplace software platforms, and other business systems efficiently and effectively. Learn and become proficient in various workplace technologies and software tools used to support building operations. Identify opportunities to improve processes, increase efficiency, and enhance the employee, tenant, and visitor experience. Respond promptly to requests and consistently follow tasks through to completion.

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