Retail Operation Manager

About the role

The Retail Operations Leader is responsible for the successful management and leadership of multiple Trane Supply stores including developing personnel, product representation, operational excellence and customer satisfaction. This position supports Virginia and Western PA . The candidate may reside in either of these states and must be able to travel as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Customer-Facing 30% - Drives profitable revenue growth by ensuring stores achieve their sales goals objectives. - Maintains constant awareness of markets, competitor activities and problems within assigned area; recognizes trends that develop, makes appropriate recommendations as required including footprint. - Works with the outside and inside sales associates to provide a coordinated, integrated effort for incremental growth - Regularly visits personnel at all stores, may travel with sales personnel and meet with customers (as needed). - Role-models engaging customer-facing behaviors and customer service. Leadership and Winning Culture 45% - Effectively assesses, selects, onboards, develops and coaches strong, diverse team of different backgrounds and experiences to achieve performance goals and business results. - Establishes work objectives and plans and manage distribution of work among managers and leads. - Utilizes HR team and IR Talent Management System and processes to effectively work with team to establish goals, manage overall performance management, and ongoing development. - Works with General Manager regarding performance reviews, performance issues, recommended promotions and salary/wage increase. - Establishes leadership cadence for team including communication and community events to help build engaged team. - Leads recognition, informal and formal for store associates including ongoing individual recognition and recognizing successes. - Participates in different team and community involvement activities. Operations (25%) - Lead operational excellence across stores in partnership with Regional Retail Excellence Leader. - Ensures compliance with standard work and quality standards of all parts operation processes and functions required for effective and efficient execution of business objectives and customer satisfaction are met. - Leads efforts on compliance with Company safety programs. procedures; conduct safety audits; ensure required training compliance and conduct safety training as needed, and reinforce a strong safety culture. - Carries out action plans in support of strategic and tactical initiatives - Actively maintains and develops relationships with other Streams to ensure we optimize the local business - Interacts with support teams including Finance, HR, BOS, ISC as well as Product Management, Marketing, Customer Support and Engineering SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities for the staff in the Trane Supply stores. TRAVEL This job has expected travel within the Operations Leader's area of responsibility. Anticipated travel: 25%-50%.

Requirements

• EDUCATION and/or EXPERIENCE
• Requires a Bachelor's degree (BA/BS) from a 4-year college or university and 5 years part management related experience or equivalent combination of education and experience.
• LANGUAGE SKILLS
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• MATHEMATICAL SKILLS
• Ability to calculate figures and amounts such

Additional Information

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

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