Loan Administrator (Primary Servicing)

Responsibilities

• Oversee post-completion loan servicing activities, ensuring compliance with SLAs, procedures, and relevant legislation.
• Work across a range of loan portfolios for clients including banks, specialist lenders, and private equity funds.
• Ensure excellent customer service while maintaining a fair and empathetic approach.
• Handle sensitive customer conversations with professionalism and empathy.
• Work as part of a collaborative team to meet deadlines and regulatory requirements.
• Who Are We Looking For?
• A strong desire to always do the right thing, in the right way, for the right reasons.
• Excellent organisational skills, with the ability to manage workloads to meet deadlines and regulatory requirements.
• Strong mathematical skills for checking redemption figures, instalment, and interest calculations.
• Excellent verbal and written communication skills.
• Exceptional attention to detail, ensuring all information recorded is accurate, factual, and professional.
• Team-oriented, cooperative, and able to deliver on promises.
• A keen desire to learn quickly and adapt to new systems and concepts.
• An empathetic manner, with the ability to deal with difficult conversations sensitively but appropriately.
• A proactive, can-do attitude with a focus on delivering effective solutions for both customers and stakeholders.
• Proficient in Microsoft Office packages.
• Desirable Skills and Experience:
• Previous experience in the mortgage/lending industry.
• Basic knowledge of buy-to-let mortgages and specialist finance in the UK.
• Understanding of applicable regulations governing the financial services industry.
• Customer service experience.
• Knowledge of the loan redemption process.
• Industry-recognised qualifications.
• Why Join Us?
• This is an excellent opportunity to be part of a growing, professional team that values providing top-tier service to our clients. If you have a passion for helping customers, a strong attention to detail, and the ability to work within a collaborative team, we would love to hear from you!
• BCMGlobal - Benefits summary for
• 25 days holiday
• Purchase Leave (up to 30 days in total)
• Pension - employer matching up to 5%
• Life Assurance x4
• Private Health Care - Job dependant
• Free fruit Wednesdays
• Free tea / coffee / cordial
• Wellbeing Day
• Volunteering day
• CEG Life app for Crown House
• Showers and locked Bike hut
• Sports & Social Club
• Employee Recognition Scheme
• Employee Referral Programme
• Summer/Christmas Party
• Discretionary Bonus Scheme
• Cycle to work scheme
• Eye care voucher scheme

Additional Information

BCMGlobal Mortgage Services are seeking a Loan Administrator to join our Primary Servicing Team. In this role, you will manage various loan portfolios on behalf of our clients, performing a range of post-completion loan servicing activities in line with service level agreements, procedures, and current legislation. As a Buy to Let Officer, you will be expected to provide exceptional service, ensuring we always treat customers fairly and deliver the best possible outcomes.

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