Senior Technical Program Manager, AI

Responsibilities

• You will orchestrate the technical execution of this vision. You will manage the cross-functional delivery of our most complex initiatives, cutting across product engineering, infrastructure, data pipelines, and internal business systems.
• In this role, you will:
• Drive high-stakes, multi-stakeholder technical programs that embed AI capabilities across our entire product surface area-ensuring tight synchronization between data, platform, and frontend product teams.
• Manage the complex execution dependencies of building software that recommends next steps, completes routine work, and automates meaningful parts of our customers' operations.
• Partner with engineering leadership to design and operate an AI hybrid workforce, establishing the necessary guardrails, evaluation frameworks, governance, and observability required for autonomous agents.
• Streamline internal engineering velocity by implementing AI-powered tooling, automated testing pipelines, and agentic workflows that catch issues early and minimize operational overhead.
• Apply an AI-native programmatic approach to optimizing internal functions like customer support and onboarding, ensuring cross-functional alignment as we scale.
• Facilitate critical technical trade-offs , driving consensus on build-versus-buy decisions, architectural patterns, and platform leverage without losing momentum.
• What You've Done
• We are open to a variety of backgrounds, but qualified candidates usually bring:
• A strong computer science foundation: You have a 4-year computer science degree or equivalent depth in core CS topics, giving you the technical grounding to reason well across distributed systems, machine learning abstractions, and data architecture.
• A record of orchestrating complex systems at scale: You have a proven track record of landing highly technical, multi-team programs from inception to production deployment. You understand what it takes to make deeply integrated products succeed in live production environments.
• Applied AI familiarity in production: You have driven programs involving AI, LLM orchestration, or automated data pipelines. You understand the nuances of non-deterministic software, including evaluation, prompt engineering, latency bottlenecks, and safety boundaries.
• Influence without authority: You have extensive experience driving alignment across senior engineers, product directors, and executive stakeholders without having direct reporting lines over them.
• What Sets You Apart
• The candidates who will thrive in this role go beyond the standard program management tracking toolkit:
• Product taste and te

Requirements

• You will succeed in this role if you are:
• Focused on execution and business impact: You care about scaling brightwheel's value and impact by orders of magnitude. You don't just manage timelines; you ruthlessly unblock technical dependencies and manage systemic risks to deliver better outcomes for our users.

Benefits

Additional Information

Our Mission and Opportunity Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company , backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban. Our Team Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

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