Senior Success Guide- Commerce Cloud

Responsibilities

• Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize Commerce Cloud adoption
• Be a trusted Commerce Cloud subject-matter expert for the broader Success Guide organization
• Run engagements aligned with Commerce Cloud product capabilities, tailoring conversations to the unique needs and opportunities of Commerce Cloud customers
• Build strong relationships with both internal and external business stakeholders
• Drive thought leadership through mentoring and knowledge sharing
• Impact of the Role:
• Collaboration and Teamwork:
• Basic Requirements:
• 5+ years experience in a customer-facing role in the technology industry
• 5+ years experience and/or demonstrated expertise supporting end users of Salesforce Commerce Cloud in both Business to Business (B2B) and Business to Consumer (B2C) settings
• Fluent English speaker
• Excellent communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams
• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
• Very strong presentation and consultative skills, able to adapt to deliver effectively to different customer personas
• Ability to demonstrate basic understanding and stay up-to-date with emerging technologies
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Unleash Your Potential
• Accommodations
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
• Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evalua

Additional Information

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a Senior Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in integration, automation, and AI. Commerce Cloud is a cloud based, enterprise-level e-commerce platform that unifies online, mobile, and in-store shopping, providing tools for building sites, managing products/orders, personalizing experiences with AI, integrating channels, and scaling for B2B/B2C sales to create seamless, data-driven customer journeys. The Commerce Cloud Success Guide role is tasked with ensuring our customers are provided with the 1:1 guidance and coaching they need to get the most value out of their Commerce Cloud investment and utilize features that best fit their unique business needs. Shift Timings: AMER EST- 5:30 PM to 2:30 AM IST

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