Sales Administrator

About the role

We are looking for an experienced Sales Administrator to join our Sales Administration Department on a part-time, permanent basis at our site in Pineham, Northampton. The Sales Administrator will perform a customer service and sales administration role for customers of EBC Brakes Direct, dealing directly with the public via phone or email. PRIMARY RESPONSIBILITIES Receive sales orders via website and email, process onto SAGE200; Dealing with customer service queries, via telephone and email, relating to delivery, invoicing and stock availability, liaising with Production, Technical, Warehouse and Shipping departments Producing invoices and credit notes, Excel spreadsheets and various other administration tasks; Taking payments via Paypal and Sagepay accounts, monitoring amounts received to reconcile to orders; Any other duties as assigned by Administration Manager. KNOWLEDGE AND SKILLS Superb customer service skills having a professional and courteous manner, both over the phone and face to face; Previous experience in customer service and sales preferred; Good organisational skills with excellent attention to detail; Competent user of Microsoft Outlook, Word and Excel; Experience with SAGE200 an advantage but full training will be provided; Ability to work independently and as part of a small team. WORKING CONDITIONS 26 hours per week; Part-Time role - Monday-Thursday 09:00-14:30 and Friday 09:00-13.00; £13.25 per hour.

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Job Description - Sales Administrator

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