L&D Manager

Responsibilities

• Training & Talent Program Management:
• Organize, maintain, and continuously improve Training & Development programs for managers and experts within the Operations department globally.
• Define soft skills training needs in alignment with key stakeholders, including Hub Leaders, to address current and future competency gaps.
• Design and execute Hi-Potential & Talent training programs for the Operations department globally, with a special focus on five strategic hubs.
• Soft Skills Training
• Plan, organize, and report on soft skills training sessions for Operations teams globally, ensuring timely execution and measurable outcomes.
• Deliver Soft Skills training sessions as necessary.
• Manage training content for soft skills learning modules within the in-house learning platform, ensuring relevance and quality.
• Manage Workday reporting and administrative tasks related to organization and completion tracking of Soft Skills trainings.
• Team Leadership
• Manage and develop a global team of Soft Skills trainers based in multiple locations, providing guidance, coaching, and performance feedback.
• Foster collaboration and knowledge sharing within the team.
• Coordinate and collaborate with a distributed team of soft skills trainers across Operations hubs to ensure consistency and excellence in delivery.
• Continuous Improvement
• Analyze learning metrics and feedback to identify opportunities for improvement.
• Implement innovative learning solutions and best practices to enhance employee development.
• Bachelor's degree in Human Resources, Education, Business Administration, Project Management or related field (Master's preferred).
• Proven experience in Learning & Development, preferably in a global or multi-hub environment.
• Experience in managing a geographically dispersed team is an asset.
• Strong knowledge of soft skills training methodologies and adult learning principles.
• Experience in managing training content and platforms / systems.
• Excellent stakeholder management and communication skills.
• Ability to design and implement talent development programs.
• Strong organizational and project management skills.
• High fluency or advanced level of English is a must (C1/C2)
• Openness to cooperating with dispersed teams and working across time zones.
• Key Competencies
• Collaborative mindset with global perspective.
• Ability to adapt to and to drive change and foster a learning culture.
• Strategic thinking and problem-solving.
• Strong organizational and project management skills.

Benefits

Additional Information

The Learning & Development Manager - Soft Skills will be responsible for designing, implementing, and continuously improving global training programs that enhance the soft skills of managers and experts within the Operations department. This role will ensure alignment with organizational goals and stakeholder expectations, driving talent development and fostering a culture of continuous learning across multiple hubs. The L&D manager in this role will manage the work of a team of Soft Skills trainers and collaborate with stakeholders across regions and functions to drive a culture of learning and continuous improvement. Key stakeholders for this role include Operations Leaders and Hub Leaders, Human Resources, Global Learning Team.

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Company Intel

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