Server Operations Engineer II

Responsibilities

• Technical Operations & Support
• Troubleshoot server and network hardware, including fiber/optic cables, optics, and hardware components
• Manage the lifecycle of circuit move, add, change, and disconnection (MACD) orders
• Directly execute or manage local vendor technicians for server, circuit, and maintenance troubleshooting
• Facilitate physical layer installation of server and network cabling according to cabling matrices
• Perform physical server and circuit troubleshooting and fault analysis
• Provide ongoing support of the production environment and coordinate with vendors, system owners, and operations teams to resolve issues
• Coordinate and track requests/orders and provide weekly reporting
• Document all implementations and changes
• Participate in an on-call rotation for ad-hoc troubleshooting across internal teams and external providers
• Support regional maintenance activities during business hours as needed
• Data Accuracy & Inventory Management
• Inventory Database Improvement Strategy Maintain and improve:
• Server inventory database
• Circuit inventory database
• Spares inventory database
• Develop a plan to maintain appropriate spare levels at each site/warehouse
• Trigger replenishment requests when inventory reaches defined thresholds
• Initiate site and vendor remote hands requests to perform audits when required
• Documentation & Tracking Update internal documentation as requested
• Perform ad-hoc operational tasks
• Maintain a ticketing system (JIRA) to track all requests and activities
• Coordination Work with SCM, equipment vendors, and data centers to manage delivery schedules and time windows
• Support ongoing process improvement initiatives
• Vendor Support
• Act as the initial point of contact (POC) for vendor queries related to interconnection and troubleshooting
• Create and track colocation inbound/outbound shipments
• Maintain internal documentation for internet provider contacts and circuit details
• Schedule onsite technicians and manage site access requests for ad-hoc and scheduled activities
• Submit vendor remote hands requests to support onsite physical work
• Perform regular audits of server, circuit, and spares inventory

Requirements

• 2+ years of experience in data center or enterprise IT infrastructure
• Experience working within IT best practices (ITIL) and equipment lifecycle processes
• Experience executing detailed MOPs and following technical documentation
• Knowledge of relevant technologies, including fiber optics, DWDM/CWDM devices, and network interface types (form factors and protocols)
• Strong troubleshooting skills across technical, logistical, and process domains
• Experience coordinating with field technicians, engineers, contractors, and vendors, including Telecom ISP and colocation providers
• Excellent written and verbal communication skills, with the ability to provide clear remote technical guidance
• Basic command-line proficiency in Linux/Unix and switch OS CLI
• Ability to work independently with minimal supervision
• Experience coordinating or leading junior field technicians, engineers, contractors, and/or vendors in a telecommunications environment
• Experience collaborating across multiple teams and organizational levels
• Ability to anticipate risks and proactively mitigate project-impacting issues
• Strong documentation skills for technical processes and procedures, with the ability to accurately capture detailed information
• Relevant certifications such as Server+, Network+, A+, CDCTP, CDCPM, etc.
• Salary Range
• Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:
• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days

Benefits

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