Customer Service & Operations Analyst DSARS

Responsibilities

• You'll also:
• Analyse DSAR requests and determine the scope of DSAR
• Access the completeness of data retrieved from bank data sources and define the scope of remedial work
• Understand our data architecture to determine which source must be approached and engage with stakeholders in the Privacy Hub to fulfil the requirements of DSARs
• Apply exemption on personal data in compliance with GDPR and the Data Protection Act 2018
• Maintain an awareness of leadership tools, and participate in activities to drive improvements
• Support the development of team performance and customer service by role modelling our core service behaviours and standards, and adopting leadership tools and techniques
• The skills you'll need
• We're looking for someone with experience of dealing with GDPR, particularly Data Subject Access Rights and a thorough understanding of GDPR and the Data Protection Act 2018.
• You'll also demonstrate:
• An awareness of changes in trends, policies and regulations applicable to your business
• An understanding of the industry and its customers
• An in-depth understanding of products, processes, and banking systems
• Hours
• 45
• Job Posting Closing Date:
• 03/07/2026

Benefits

Additional Information

Join us as a Customer Service & Operations Analyst for DSARs We'll look to you to respond to Data Subject Access Requests (DSARs) from customers promptly within in agreed timelines This is an opportunity to make a positive impact to our customers and colleagues as you deliver successful outcomes through investigating queries and by supporting business processes, policies, and procedures You'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role We're offering this role at senior analyst level

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