Fraud Operations Team Leader

Responsibilities

• Here's what your day-to-day might look like:
• Lead Team and Operational Governance: Drive the performance of a high-performing team of fraud investigators, ensuring clear accountability for output and fostering a culture of continuous improvement and innovation.
• Conduct Deep-Dive Fraud Analysis: Move past anecdotal evidence to analyse fraud trends and operational patterns, translating findings into strategic detection and prevention initiatives and informing resource allocation.
• Master Incident Management: Oversee the alerting and monitoring processes, including proactive response to potential fraud alerts, and supporting escalations to drive the rapid resolution of emerging fraud issues.
• Influence Automation Outcomes: Accelerate the shift towards more precise and automated fraud decisioning by partnering with relevant teams to deliver step-change improvements to fraud detection, prevention, and internal processes.
• What You'll Need to Thrive
• Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
• Leadership:
• Extensive experience in relevant Fraud operations, product or strategy roles
• Can prioritise effectively as well as manage multiple projects and team-members concurrently
• Takes pride in coaching and developing junior team-members and others in the business
• Impact Driven:
• Can make things happen - Solid track record of getting things done and influencing cross-functional teams
• Highly detail-oriented and thrive in an environment where impact and velocity of execution are paramount
• Has a deep desire to solve real world problems, constantly looking for ways to improve and creatively solve problems - both the big strategic things, as well as the smaller quick wins
• Analytical and Colloborative:
• Strong ability to join quantitative and qualitative approaches to frame and synthesise complex business problems into clear, concise and easy-to-understand solutions
• Is adept at conducting 80/20 analysis, drawing out business insights from that analysis and presenting findings and recommendations persuasively
• Strong written and oral communication skills, with an eye for detail and a passion for presenting data and information in clear, compelling ways to communicate concepts and desired outcomes.
• Have experience working in a global, consumer business with geographically distributed teams
• Why Join Us?
• At Deliveroo, customer care is central to how we build trust across our marketplace. You'll work in a fast-paced, global environment where service excellence drives real impact.
• 🔧 Make a visible impact every day Your work directly improves outcomes for customers, riders and restaurant partners.
• 🌱 Grow through ownership Take responsibility for complex cases and help shape improvements to how we operate.
• 🧠 Develop deep operational expertise Work across teams and markets to build strong regulatory and service knowledge.
• 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.
• We aim to create a fair process that lets your skills shine - our interview process typically includes 2-4 stages.
• Our Global Structure
• Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team.
• Diversity, Equity and Inclusion
• At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We

Benefits

Additional Information

Fraud Operations Team Leader Location: Hyderabad Working pattern: Hybrid Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Trust team is Deliveroo's dedicated fraud and abuse prevention group, working across all sides of the marketplace and across all markets. We are a single-threaded group of fraud operations specialists, software engineers, data scientists, machine learning engineers, designers, and product managers, champions of service excellence and integrity across our entire marketplace. If you care deeply about people and love making life harder for bad actors and easier for genuine Deliveroo customers, this is the place for you. We're looking for an experienced Team Leader to join our Trust Tech (Fraud Operations) team. In this role, you'll help us deliver fair, timely, and high-quality resolutions across our three-sided marketplace-supervising a dedicated team of fraud investigators who analyse fraud and abuse.

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