Family Services and Food Bank Supervisor

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: The role will provide general support to various services in the Community and Family Services setting of a Ministry Unit. The role is a fixed‑term, six‑month contract with a weekly schedule of 35 hours. The role is a fixed‑term, six‑month contract with a weekly schedule of 35 hours. ACCOUNTABILITIES: The incumbent may perform all, some, or similar range of duties. As directed, support pre-planned program activities for the community (food bank, crafts, sports, games, music, homework stations, Bible-based devotions, community church, meetings, students support, etc.). Work in a team setting supporting various tasks and activities. Provide general assistance during public relations events and regular campaigns. Maintain strict confidentially of all matters pertaining to the program participants. Adhere to policies and procedures relating to the programs. May chaperon the students as the driver does drop offs and picks ups of the students for various programs. May assist with different basic administrative tasks - photocopy activities, greeting visitors, supporting reception, forwarding visitors, etc. as required. May keep a log of different activities. Assist in the organization, Maintenance:, and general cleanliness of the lessons area. Assist with the MU/facility general clean up and set up for different activities. Provide general information to visitors. Community Program Delivery Lead and coordinate all regular Community related programs and services (Client Intake, Emergency Assistance, Pathway of Hope, Food Bank Distribution, Summer Camps, Back to School Backpacks, Christmas Assistance, etc.) Conduct initial intake assessments (including evaluation of client/family protection issues), determining immediate needs and support needed by the client Implement and oversee the Pathway of Hope program/casework Collaborate with the Trustee Coordinator to support program and participants, in both practical and spiritual matters Support the community in matters related to the delivery of community-based feeding programs Assist in the coordination of various community food drives and fundraising campaigns as needed Ensure confidentiality and the maintenance of accurate records related to the delivery of client services using the Link2Feed client management system. In-scope supervision includes assigning work, providing direction, and checking for adherence to program delivery standards May provide input and recommendations to Corps Officer and CMD on job-related training, performance management. Through exercising empathetic care, assist individuals to determine appropriate and mutually agreed upon goal process; facilitate effective problem-solving behaviors of the client/family Provide emergency assistance services (i.e., housing, shelter, food, clothing, etc.) in accordance with policy; referrals to outside agencies when required May provide budgeting guidance and/or trusteeship services for clients Networking and referring to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of clients and program, when necessary May develop and conduct workshops for clients/families, as appropriate Direct and supervise volunteers, which include recruitment, selection, orientation, training, evaluation, and discipline Provide input into the operational budget, responsible for Food Bank donations and cash management May organize seasonal or special programs (i.e. Christmas Hamper, Toy Distribution, Summer Camps, Food Drives, Community Dinners, etc.) Food Bank Management Assist in the organization, maintenance, and general cleanliness of the Food Bank Responsible of managing Food Bank Health & Safety and Food Safe policies Ensure Food Bank Standards of Excellence are met, and all required documentation is up to date Ensure all equipment (i.e., fire equipment/emergency lighting is inspected routinely and in working order) Participates in regular Food Banks BC and local services providers meetings to represent the organization, share updates, collaborate on initiatives, and ensure alignment with provincia

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