Manager, Professional Services

About the role

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate-we re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you re enabled to do your best work and embrace your potential. If you re driven by purpose, thrive on solving complex challenges, and want to be part of the team that s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are looking for a Manager of Professional Services to join our team. This is a US-based Remote [preference given to applicants located in the Central Time Zone] role, reporting to the Director of Professional Services AMS in the Professional Services department. You will lead the Americas Central services delivery and post-sales deployment programs for our clients. In this role, you ll oversee a high-performing team of technical consultants and project managers, ensuring customer-centric excellence while driving the efficiency, scalability, and profitability of our cloud security solutions. What you ll do (Role Expectations) Lead and manage a technical team of consultants and project managers responsible for Zscaler solution deployments and support in the AMS Central Region Own the hiring, onboarding, development, and performance management for the team to ensure high-quality delivery Manage cross-functional relationships across Sales, Customer Success, Product Management, and Support to drive successful deployments Participate in long-term planning and strategic decision-making with global partners, including PS Sales and Practice leads Drive operational excellence through process improvement, tooling, and the effective management of KPIs to enhance automation and reduce manual effort Who You Are (Success Profile) You thrive in ambiguity. You re comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We re Looking for (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain 5+ years of experience in Professional Services or Consulting delivery within enterprise software or SaaS 3+ years of experience in a leadership role managing geographically distributed delivery teams and cross-functional stakeholders in a high-growth environment Demonstrated experience in leadership development and implementing organizational strategy Technical expertise in network technologies, VPNs, firewalls, proxies, and cloud security protocols What Will Make You Stand Out (Preferred Qualifications) Experience leveraging AI-powered analytics, automated playbooks, or generative AI tools to optimize professional services workflows and accelerate cloud security deployment timelines Advanced degree in IT or Computer Science, or relevant industry certifications such as AWS, Azure, GCP, PMP, or CISSP Direct fami

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