Supervisor, Health Information Management

About the role

Career Opportunity Offering: Bonus incentives Paid certifications Tuition reimbursement Comprehensive benefits Career advancement opportunities Location: On-site

Responsibilities

• Oversee daily HIM department operations, ensuring effective communication and workflow management
• Coach, mentor, and support staff to drive performance and professional growth
• Monitor productivity and quality metrics; report outcomes and implement improvements
• Analyze electronic patient records for accuracy, completion, and compliance
• Serve as the primary HIM representative for the client site
• Collaborate with physicians and coding teams to ensure timely completion of documentation
• Support development and implementation of HIM policies, procedures, and workflow enhancements
• Stay current with regulatory, industry, and market changes and apply updates as needed
• Maintain strict confidentiality of patient health information
• Core Competencies
• Courage: Addresses challenges directly and makes informed decisions in difficult situations
• Influencing: Effectively persuades and gains commitment to achieve desired outcomes
• Coaching & Developing Others: Supports employee growth and maximizes team performance
• Emotional Intelligence: Builds trust and adapts behavior to achieve results
• Inclusive Leadership: Fosters a diverse and inclusive work environment

Requirements

• Required:
• Bachelor's Degree or equivalent experience
• RHIA (Registered Health Information Administrator), RHIT (Registered Health Information Technician), or CRCR (Certified Revenue Cycle Representative)
• Preferred:
• Experience with EPIC, OneContent, or similar electronic medical records systems
• Training or leadership experience in HIM functions
• Experience & Skills
• Strong communication, presentation, and interpersonal skills
• Working knowledge of electronic medical records and Microsoft Office applications
• Proficient keyboarding and data entry skills
• Ability to work independently and collaboratively within a team environment
• Strong organizational skills with the ability to prioritize multiple tasks
• Organizational Values & Expectations
• Customer Obsession: Deliver exceptional experiences for patients, clients, and colleagues
• Innovation: Embrace new ideas and leverage technology to improve outcomes
• Excellence: Demonstrate high performance and deliver best-in-class results aligned with organizational standards
• Join an award-winning company
• Five-time winner of "Best in KLAS" 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024
• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values
• Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
• Associate Benefits - We offer a comprehensive bene

Benefits

Additional Information

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

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