Outlet Manager / Assistant Manager

About the role

- 1. Operations Management - Oversee daily FOH and BOH operations, ensuring smooth service during both dining and nightlife hours - Manage opening and closing procedures, ensuring adherence to SOPs - Ensure optimal manpower deployment across shifts (service crew, bar, kitchen, security, hosts) - Maintain service quality standards and ensure consistent guest experience - 2. Team Leadership & People Management - Lead, supervise, and mentor outlet staff including supervisors and team leads - Manage staff scheduling, attendance, and performance - Conduct training and onboarding for new hires (service standards, SOPs, compliance) - Handle staff disciplinary matters, grievances, and performance reviews - 3. Guest Experience & Service Excellence - Ensure high standards of customer service across dining and nightlife operations - Manage guest feedback, complaints, and service recovery - Build relationships with VIP guests and regular clientele - Work closely with Guest Relations / Host team to optimise table management and reservations - 4. Financial & Cost Control - Monitor daily sales, revenue performance, and key KPIs - Manage outlet P&L including labour cost, food cost, and beverage cost - Control wastage, shrinkage, and operational expenses - Work with Finance on budgeting, forecasting, and reporting - 5. Compliance & Licensing - Ensure full compliance with Singapore regulations (NEA, SFA, MOM, Liquor License, Public Entertainment License) - Enforce workplace safety, hygiene, and sanitation standards - Ensure adherence to company policies and SOPs - 6. Inventory & Supply Chain - Oversee inventory management for food, beverages, and operational supplies - Conduct regular stock checks and ensure proper ordering levels - Work with suppliers and vendors to ensure timely delivery and cost efficiency - 7. Events & Nightlife Operations - Coordinate and oversee events, promotions, and special activations - Work closely with Marketing and Partnerships team on campaigns and events - Ensure smooth execution of DJ nights, corporate events, and private bookings - 8. Reporting & Continuous Improvement - Prepare operational reports (sales, manpower, incidents, feedback) - Analyse performance and implement improvement strategies - Continuously refine SOPs to improve efficiency and service quality - Any other ad-hoc duties assigned.

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Company Intel

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