Organisational Change Manager - ITIL / ServiceNow project

Responsibilities

• Lead end-to-end change activities including strategy, planning, delivery and adoption
• Develop and execute change management plans, readiness activities and transition approaches
• Conduct stakeholder impact assessments, identify change risks and develop mitigation plans
• Drive engagement across business, technology and operational teams
• Develop communication, training and adoption strategies to support successful implementation
• Facilitate workshops, leadership alignment sessions and stakeholder engagement activities
• Partner closely with Program Managers, Delivery Leads, SMEs and business stakeholders
• Support operational readiness and embed new processes, tools and ways of working
• Track adoption outcomes and provide reporting and insights to program leadership
• Join a significant technology transformation program and play a key role in enabling successful change across IT service delivery and operations.
• 6-10 years' overall experience, with 3+ years' experience delivering organisational change across complex business and technology environments
• Proven experience leading end-to-end change strategy, impact assessment and delivery for large-scale transformation initiatives
• Experience working across both business and technology delivery teams
• Strong stakeholder management, communication and influencing skills
• Experience operating within complex enterprise environments with multiple stakeholders
• Strong business readiness, communications and training capability
• Ability to operate effectively in fast-paced, evolving delivery environments
• Change management certification such as Prosci, ADKAR, or equivalent is highly desirable
• Essential experience:
• Demonstrated experience supporting IT Service Management (ITSM) transformation initiatives
• Strong understanding of ServiceNow environments , including consolidation, process uplift or platform transformation
• Experience with ITSM processes such as incident management, problem management and knowledge management
• Exposure to AI-enabled capabilities within IT service delivery and knowledge management is highly desirable
• Why join us:
• At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
• Agencies:
• Work rights and background checks:
• To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

Benefits

Additional Information

Full-time contract (initial 12 months, likely extension) Location: North Ryde Working model: Hybrid - 2-3 days per week in office We are seeking an experienced Organisation Change Manager to support a major ServiceNow consolidation and unification program within an IT environment. This role will lead end-to-end organisational change activities, developing and executing change strategies, driving business readiness, and enabling successful adoption of new ways of working across a complex technology transformation program.

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