Associate - Merchant Ops - Central Operations

About the role

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. We are seeking a highly organized and proactive team member - Operations with expertise in process automation and team management. The ideal candidate will lead operational workflows, drive automation initiatives, manage a team to ensure timely task execution, and collaborate across departments to enhance efficiency. This role is suited for professionals who can balance day-to-day operations with strategic process improvements, while ensuring compliance with internal standards.

Responsibilities

• Process Automation: Identify manual processes that can be automated; collaborate with tech teams to design and implement automation solutions.
• Operational Oversight: Monitor daily workflows, allocate tasks, and resolve bottlenecks to maintain seamless operations.
• Data Management: Oversee the maintenance of operational databases, reports, and documentation; ensure accuracy and timely updates.
• Cross-Functional Coordination: Work closely with sales, customer support, logistics, finance, and compliance teams to ensure smooth execution of deliverables.
• Performance Monitoring: Track KPIs, prepare performance dashboards, and present improvement plans to senior management.
• Issue Escalation: Act as the point of escalation for operational delays, errors, or
• client/vendor concerns.
• Compliance & SOP Adherence: Ensure all processes follow internal SOPs and regulatory guidelines (including KYC requirements, if applicable).
• Continuous Improvement: Analyze operational trends, identify improvement areas, and implement efficiency-driven solutions.
• Key Skills & Competencies:
• Proven experience in team handling and operations management.
• Strong understanding of automation tools and process optimization techniques.
• Excellent communication, coordination, and stakeholder management skills.
• Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards).
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Strong organizational skills with attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Familiarity with KYC guidelines and operational compliance frameworks preferred.
• Pre Requisites:
• Minimum 1-2 years of work experience in similar roles.
• Bachelor / MBA relevant degree
• Why join us :

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