Customer Experience Executive

About the role

As a Customer Experience Executive, you will be responsible for delivering exceptional customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance. Responsibilities: Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer's issues in a timely and professional manner. Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers. Utilize active listening skills to understand customer needs and preferences, and respond accordingly. Collaborate with colleagues and stakeholders to achieve customer satisfaction targets. Participate in training and development programs to continuously improve customer service skills and product knowledge. Analyze customer feedback and provide insights to improve customer experience. Develop and maintain a loyal customer base through personalized interactions and excellent service. Steering and manage Customer's experience both on line and off line. Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc Provide and upkeep service recovery protocol. Any other ad-hoc assignment as assigned by the Superiors Diploma or Degree in relevant business related discipline Proven track records in relevant role and responsibilities At least 1 years' experience in similar role Strong written and oral English communication skills Excellent customer-service orientation Ability to communicate effectively with multi-departments and external stakeholders Problem-solving skills and meticulous attention to detail Good organisational and customer service skills Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment We offer attractive salary packages that commensurate with relevant work experience Annual Leave from 14 days to 18 days Medical Outpatient insurance coverage Group Hospitalization and Surgery insurance coverage Group Dental insurance coverage Performance bonuses subject to company's and individual's performances

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Company Intel

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