Software Engineer - Agentic

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Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: As a Software Engineer Global supporting Southwest's Agentic AI initiatives, you'll help design, build, and operate reliable, cloud‑native services that support production AI workloads. This role is hands‑on and execution‑focused, combining core software engineering with SRE fundamentals such as incident management, automation, and operational readiness. You'll work closely with other Engineers to deliver well‑tested, observable systems using AWS services, container platforms, Infrastructure as Code, and CI/CD pipelines. Based in our Hyderabad Global In‑House Center, this role offers the opportunity to grow strong platform and reliability skills while contributing to AI solutions that support both Customers and internal Teams. As we continue to grow our Global Innovation Center (GIC) in Hyderabad, we're hiring multiple Software Engineers across a variety of Pod and initiatives-each offering the opportunity to lead meaningful work, navigate complexity, and help advance the technology that powers Southwest's operation. Read on to learn more about the Pods you could support. Agentic AI - Customer & Commercial Pod In the Agentic AI - Customer & Commercial Pod, you'll support the development of intelligent, Customer‑facing AI services that make it easier for Customers to get help, explore options, and complete transactions. This role focuses on building and operating scalable services that embed LLMs and agentic workflows into production systems. You'll help translate agent designs into reliable, testable code across orchestration, tools, memory, and integrations, while applying SRE practices to maintain service health. Working with AWS services, containers, and observability tools, you'll support incident response, automation, performance tuning, and cost awareness-helping ensure AI experiences remain responsive, resilient, and ready to scale as usage grows. Agentic AI - ETO Products Pod In the Agentic AI - ETO Products Pod, you'll help build agentic AI solutions that support enterprise and back‑office Technology tTeams by simplifying internal workflows and improving efficiency. This role is an early‑engineer opportunity with meaningful ownership-building the integration layers that allow AI agents to interact with enterprise systems such as ITSM, ERP, and identity platforms. You'll strengthen your cloud and platform skills by working hands‑on with AWS services, container orchestration, and automation, while supporting production operations through monitoring, on‑call participation, and continuous improvement. As agentic AI adoption scales, your work helps establish reliable foundations that other Teams can build on. Responsibilities Apply knowledge and skills of software development and testing effectively to solve a range of problems Work alongside other engineers on the team to elevate technology and consistently apply best practices Collaborate closely with customers and cross-functional departments to communicate project statuses and proposals Document each aspect of a system or application as a reference for future upgrades and maintenance Determine and assess the needs of the user and then create software to meet the requirements Identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills Work in an agile environment to deliver high-quality software Prepare and install solutions by determining and designing system specifications, standards, and programming Mentor junior members on the team Improve and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practice May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Intermediate knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience Ability to demonstrate consistent knowledge application, skills of software development, and testing to solve a range of problems Intermediate knowledge of at least one required programming language Ability to partner, communicate, and negotiate with various Technology or partner Teams Ability to analyze and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in

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