Service Manager

Responsibilities

• Lead the daily operations of the service department to promote efficiency, productivity, and a high level of guest satisfaction.
• Oversee service advisors, technicians, shop workflow, and department support staff to ensure smooth and timely operations.
• Monitor repair order activity, technician productivity, labor sales, effective labor rate, comebacks, and overall department performance.
• Partner with the Parts Department and other dealership leaders to support efficient vehicle flow and strong internal collaboration.
• Coach, develop, and hold team members accountable to performance expectations, customer service standards, and operational processes.
• Help maintain a guest-focused culture that emphasizes communication, trust, follow-through, and professionalism.
• Review department performance metrics and identify opportunities to improve profitability, efficiency, and the overall guest experience.
• Ensure service operations are aligned with dealership policies, manufacturer expectations, and applicable safety and compliance standards.
• Support staffing, onboarding, training, and ongoing development of service department team members.
• Address guest concerns and escalated service matters in a professional, timely, and solution-oriented manner.
• Maintain an organized, safe, and high-performing work environment throughout the service department.
• Contribute to the dealership's overall success by helping the service department achieve operational and financial goals.
• Who We Are Looking For
• Ability to lead, motivate and coach Service Advisors to ensure high level of customer experience.
• Develop and implement presentation of service recommendations and selling strategies.
• Excellent verbal and written communication skills.
• Handle customer and team inquiries with professionalism and transparency; resolve complaints promptly to foster trust and loyalty.
• Cultivate team collaboration within the dealership.
• Ability to multi-task and thrive at high paced environment.
• Proven Automotive Dealership Service experience is a must
• Hands on experience as a Service Advisor is highly desirable
• Mercedes-Benz / Luxury and CDK experience a plus

Benefits

Additional Information

At Mercedes-Benz of Beverly Hills, we are committed to delivering an exceptional guest experience through professionalism, operational excellence, and a strong commitment to quality. We are looking for a driven and experienced Service Manager to lead our service department, support team performance, and help create a service experience that builds long-term guest loyalty. This is a leadership role for someone who can balance customer satisfaction, team development, operational efficiency, and financial performance in a fast-paced dealership environment.

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