Support Specialist

External

Nmi · Cape Town, South Africa

Full-timeOn-site1d ago

ComplianceDocumentation

Cover Letter Connect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

Benefits

Annual salary of R280,000 - R315,000, dependent on experience.Annual bonus scheme (dependant on company and individual performance)15 days holiday + 12 public holidays each year (+ 1 day after each year of service with up to a max. of 20 days)45-hour work weekFamily friendly policies (Enhanced Maternity and Paternity Pay)A chance to develop with an allocated company training budgetA strong commitment to employee wellbeing including mental health first aiders and weekly yoga sessions.Employee referral scheme with generous financial rewardBonusly colleague reward schemeFun culture events (company volunteering days, seasonal parties)Medical Aid and Gap CoverWhat we do!Equal OpportunityNMI is committed to inclusion and diversity and belonging. As an equal opportunity employer we encourage applicants from all backgrounds.We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.Health insuranceVision insurancePerformance bonus

Additional Information

NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a Support Specialist. As a Support Specialist, you will primarily provide telephone-based support to live Affiliates and Merchants across a range of NMI products, with opportunities to also assist via email and online ticketing as needed, while ensuring a high level of customer service at all times. You will have the opportunity to contribute to projects and be a part of the bigger picture here at NMI. The team will be responsible for maintaining support from 8am (CST) until 5pm (CST). Attendance within the Cape Town office for US working hours is required for this role. What will I be doing? Onboarding new and existing customer accounts Training customers on our onboarding & reporting tools Supporting internal colleagues with general queries relating to our products Updating/creating knowledge garden content (our external help desk portal with information for customers) Updating/creating internal documentation Working with acquirers/other teams to ensure customer solutions are compliant Providing general support for customers using our products/services Internal projects to help improve the customer experience Building out internal training programs Essential Skills and Experience: Excellent customer service skills Excellent all round IT knowledge Excellent attention to detail Proven problem solving ability Proactive, shows initiative and creativity in solving issues Ability to handle complex data sets Ability to prioritize tickets and workload Excellent written & verbal communication skills Positive, 'can do' attitude Organized and able to work without close supervision Show curiosity Experience of the payments and/or FinTech industry Preferred Skills & Experience: Experience of using a customer ticketing system Experience in an IT Helpdesk or Support role

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at nmi? Share your experience

Interested in this role?

Apply on the company's website.

Cover Letter Connect