Executive, SOS Academy (Training)

About the role

The Executive (Training) supports the effective delivery of both the professional and community training programmes by overseeing end-to-end training administrative operations. This role ensures that WSQ and SSG-funded courses, as well as community suicide prevention programmes are administered accurately, efficiently, and in compliance with regulatory requirements. The incumbent plays a key role in ensuring a positive learner experience, maintaining training quality standards, and supportingthe Academy's mission to build suicide prevention capability across professionals, volunteers, and the community. He/ She also supports the team of internal or Adjunct Trainers to deliver the training programmes Duties and Responsibilities: 1. Training Administration and Operations Supports the coordination of end-to-end logistics for community and professional training programmes. Supports the smooth class administration ie enquiries, registration process, withdrawals, learners' e-learning on LMS, attendance tracking, and post-training follow-up. Supports with scheduling, venue booking and set up, manpower allocation, and training materials preparation, and refreshments Adherence to training-related budgeting, expense tracking, procurement and payment procedures. 2. Stakeholder Engagement Serves as one of the key points of contact for learners, organisations, and community partners on training-related matters Liaises with trainers, facilitators, clients and participants to ensure smooth training operations. Support assignment offacilitators strategically based on participant profiles and training needs. Provides timely communication, logistical support, and post-session feedback to trainers and facilitators, as needed. 3. Quality Assurance & Compliance Supports the administration of WSQ/ SSG-funded/ AIC-funded courses in accordance with SkillsFuture Singapore(SSG) requirements and internal SOPs. Maintains accurate records and documentation in the Training & Learning Management System (TLMS) andAgency sharepoint. Maintains up-to-date knowledge of funding guidelines and SSG requirements for operational compliance and audit readiness. Maintains adherence withinternal finance process, external audit requirements and data protection standards. 4. Process Management/Improvement Work with the Manager (and/or Senior Executive) to review and refine workflows and SOPs for greater efficiency. Contributes to digitisation or system enhancements of administrative tasks. Supports the generation of reports and insights for programme evaluation and funder reporting. Documents and adheres to best practices to build team capacity. 5. Team and Cross-functional Collaboration Works closely with other departments of the Agency to ensure smooth delivery of the training programmes. Supports other agency-related projects as recommended by the Manager or Deputy Director. Educational Qualification: Degree in Business Administration, Project Management or related discipline Relevant Experience: Minimum 1 year of experience in programme or training administration Strong proficiency in MS Office, O365, Zoom, Teams Behaviour Traits & Attitude: Excellent coordination and communication skills Detail-oriented and proactive Good interpersonal skills to engage multiple stakeholders Problem-solving skills Approachable and patient

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