Production Manager - Onsite Conversion Services

Responsibilities

• Serving as the primary customer interface for Veterans Affairs and subcontractor personnel at this facility / location where extraction and digitization processing is taking place
• Resolving local issues affecting operations and overall extraction and digitization processing
• Identifying and understanding the specific conversion rules affecting each document type being digitally converted for VA's use
• Ensuring personnel are thoroughly training on associated processes and procedures including proper use of the Source Material Tracking System (SMTS)
• Escalating issues that cannot be resolved locally including security, production issues, and external factors
• Monitoring and reporting of daily production metrics and quality measurement, i.e., situation reports
• Generating trend analysis of production metrics and quality measurements for weekly review
• Interfacing with the subcontractor daily to provide direction and to capture production operations issues
• Identifying and escalating any issues negatively affecting the extraction and digitization processing of government personnel records in terms of quantity or quality
• Performing root cause analysis of issues affecting extraction an

Requirements

• Communication, Continuous Improvement, Problem Resolution, Production Management, Root Cause Analysis (RCA) Certifications:
• None Experience:
• 7 + years of related experience US Citizenship Required:
• No
• Job Description:
• GDIT is seeking a Production Manager to serve as primary interface with our customer in managing production and quality output and consistency in the performance of extraction processing services.
• More specifically, you will oversee our subcontractor taking receipt of source materials, creation of VBMS Manifests/Document Control Sheets, creating a shipment, updating VBMS Manifest/DCSs, boxing and shipping, file and record exception processing.
• To meet the quantitative metrics for each program Service Level Requirement (SLR) that GDIT is responsible for, you will meet weekly with the GDIT Quality Manager and Extraction Processing Partner Quality Manager to review trends and deviations.
• You will also track performance data and maintain trend analysis to identify threshold variances, anomalies, patterns for continuous improvement purposes for extraction processing services in the St. Louis facility.
• You will develop a plan for working off any backlogs and work with the Operations Manager and Program Manager to implement.
• You will support the partner's establishment of and GDIT's establishment of standard operating procedures for handling, securing, storing, accounting, and digitization for historical government military personnel records and other government records while under GDIT control.
• You will interface with Veterans Administration client stakeholders, including the COR and VA Privacy Officers, and are expected to document and resolve any issues that arise from day-to-day extraction and digitization processing operations which may include more than one shift per day.
• You will be responsible for answering government inquiries that include locating high priority records that affect one or more Veteran's benefits.
• Further, the ability to perform detailed root cause analysis and to effectively communicate steps for remediation is paramount in the candidate performing their duties. In addition, the candidate will provide oral and written discussion of analytical findings using narrative and graphic forms.

Additional Information

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Administration Job Qualifications:

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at General Dynamics IT? Share your experience