Claim Adjuster

Responsibilities

• As a Claim Adjuster , you will play a critical role in managing claims across Maersk's Logistics and Services business by ensuring timely, accurate, and fair resolution.
• Manage and coordinate all activities related to the claims lifecycle, from receipt through investigation, settlement, and closure
• Engage directly with internal and external stakeholders, including operations, legal, insurance partners, and claimants, to ensure efficient resolution
• Create, maintain, and audit claim files in accordance with company best practices, governance standards, and audit requirements
• Review and interpret contractual terms and obligations to assess claim merits and liability exposure
• Conduct direct settlement negotiations with claimants and coordinate the execution of general releases, claim payments, and system closure
• Support global legal teams by gathering and organizing internal and external information for lawsuits or other legal proceedings
• Identify root causes of claims and contribute insights that support loss prevention, process improvements, and risk mitigation
• Develop, document, and maintain standard operating procedures related to claims processes with guidance from your direct manager
• Support senior members of the NAM Regional Claims Hub with claim payments, vendor invoices, and ad hoc projects as required

Requirements

• Continuous improvement mindset:
• We are looking for someone who brings a thoughtful improvement mindset-curious about how work gets done and motivated to strengthen processes, data quality, and outcomes over time.
• In addition, you bring:
• 3-5 years of experience within the maritime, logistics, or transportation industry
• Experience in cargo claims handling, subrogation, loss prevention, or legal support (preferred)
• Strong problem‑solving, negotiation, and conflict‑resolution skills
• Clear, confident communication skills across written, verbal, and stakeholder interactions
• The ability to manage multiple priorities, maintain attention to detail, and meet deadlines in a fast‑paced environment
• A customer‑ and solutions‑focused mindset, with the judgment to know when direct engagement adds value
• Proficiency in Microsoft Office and Windows‑based systems; experience with claims management systems is an advantage
• Bilingual capabilities (Spanish) strongly preferred
• A bachelor's degree is preferred.
• Domestic travel may be required up to 10% of the time.
• Job Type: Full Time, Onsite (5 days a week)
• Salary: 65,00.00 to 75,000.00
• Benefits: Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match
• The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
• Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.

Benefits

Additional Information

Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

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