Sr. Data Analyst, Pinterest Support Operations

Responsibilities

• Experimentation & Measurement. Partner with cross-functional teams to design and evaluate pilots and experiments (e.g., self-serve journey changes, tooling/automation interventions). Ensure measurement plans are sound, results are interpretable, and learnings are captured and reused.
• Decision Support & Scenario Modeling. Build models and decision frameworks to support prioritization and planning (e.g., estimating self-serve CSAT, projecting adoption, explaining gaps between expected vs. observed performance).
• Stakeholder Partnership & Enablement. Act as a trusted analytics partner to our Systems, Automation & Tooling, Help & Community, and Journey Design teams through clear scoping, strong analytical rigor, and high-quality storytelling.

Requirements

• Exceptional data analysis skills. You're a true expert in a variety of analytical tools, including SQL, Tableau, and Excel (and in areas you're not, you have the growth mindset to learn it); knowledge of Python, R and AI tools is a plus.
• Entrepreneurial self-starter. You thrive in a fast-moving, ambiguous environment, and are independently capable of seeking information, corralling resources, and delivering results without waiting for direction.
• Influential communicator. You move seamlessly from deep-dive analytics to succinct, stakeholder-ready storytelling; you tailor your communication to technical and non-technical audiences and build alignment across teams.
• High bar for quality and clarity. You care about tru

Additional Information

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace the flexibility to do your best work. Creating a career you love? It's Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Pinterest Support Operations (PSO) is the primary customer support function at Pinterest and a key part of the customer experience with our consumer and ad products. As a Sr. Data Analyst on the team, you'll drive analytics that improve how our customers help themselves-powering insights and decision-making across self-serve support surfaces, AI initiatives, automations, support entry points and tools. You'll partner closely with the Director, Support Automation & Tooling, as well as stakeholders across Systems, Automation & Tooling, Help & Community, and Journey Design to define what "good" looks like, measure performance, and identify the highest-leverage opportunities to improve self-serve CSAT, automated resolution rate, cost deflection, and self-serve adoption. Together, you'll help us build the future of support at Pinterest -driving changes that will impact Pinners, Advertisers, Merchants, Creators, and Business Partners at scale.

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