Front Office Manager

About the role

Oversee all front office operations including reception, reservations, concierge, and guest relations to ensure exceptional guest experiences. - Supervise, train, and motivate front office staff to maintain high service standards in line with five-star hospitality expectations. - Handle VIP guests, special requests, and customer complaints promptly and professionally. - Ensure smooth check-in and check-out procedures while maintaining accuracy in billing and room allocations. - Coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest service delivery. - Monitor room occupancy, daily revenue reports, and operational performance to maximize profitability. - Maintain compliance with hotel policies, safety procedures, and hospitality industry standards. - Prepare staff schedules, conduct performance evaluations, and support ongoing employee development initiatives. - Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, or a related field. - Minimum of 3-5 years' experience in front office operations, preferably in a luxury or five-star hotel environment. - Strong leadership, communication, and interpersonal skills. - Excellent customer service and problem-solving abilities. - Proficiency in hotel management systems such as Opera PMS or similar software. - Ability to work under pressure and manage multiple tasks effectively. - Professional appearance and strong attention to detail. - Flexibility to work shifts, weekends, and public holidays when required. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus

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Company Intel

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