Customer Service Exec (6 months, up to $3800)

Responsibilities

• Track and review all incoming orders, ensuring that all technical and commercial details are correct for order processing.
• Process all orders timely and accurately into the ERP system.
• Coordinate with all internal and external stakeholders to ensure the smooth execution of orders.
• Expedite orders to meet customers requirements.
• Acknowledge customers orders timely and ensure a high level of responsiveness to customers requests.
• Review all backlog orders on hand and proactively escalate potential late orders to stakeholders/higher management to mitigate risks on late deliveries or non-performance.
• Forecast all backlog orders and ensure monthly forecast targets are met.
• Respond to all customers enquiries timely.
• Handle, manage and escalate customers complaints and escalation.
• Work with sales closely to manage customers accounts.
• Feedback on customers needs and requests.
• Work with customers on their credit hold issues to clear roadblocks for shipments release and delivery.
• Comply to company rules and policies on all businesses (Trade and Intercompany)
• Ensure all record retention.
• Prepare presentations and participate in business meetings.

Requirements

• Diploma / bachelors degree in supply chain / Logistics, Business Administration or equivalent
• At least 3 years relevant working experience in a manufacturing environment
• Microsoft Office and ERP System
• Knowledge on international trade compliance rules and regulations.
• English - Excellent verbal and written communication skills
• Independent and able to work with minimal supervision.
• Possess sense of urgency and good time management
• Possess good problem-solving skills!
• Able to handle customers of different cultures.
• Able to work in fast paced and dynamic environment.
• All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
• Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com
• We regret that only shortlisted candidates will be notified
• People Profilers Pte Ltd, 50 Raffles Place, #19-12, Singapore Land Tower, Singapore 048623
• Tel: 6950 9748
• http://www.peopleprofilers.com
• debbie@peopleprofilers.com
• Consultant in charge: So Boon Shyen, Debbie
• EA Licence Number: 02C4944
• Registration Number: R1111376

Additional Information

US MNC in Tuas area 5 days work week 1 year contract with full benefits Salary: $4500 - $5500 per month

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