Payment Specialist

About the role

We currently have an exciting 12-month opportunity for a passionate and detail-oriented team member to join our Payment Operations team as a Payment Specialist . Open to candidates based in either of our Melbourne or Adelaide corporate offices , this role is a chance to make a meaningful impact while expanding your skills and experience. As a Payment Specialist, you'll play a key role in ensuring the smooth operation of AGL's customer payment processes. From allocations and refunds to credit transfers and unclaimed monies, you'll be at the heart of our efforts to deliver best-in-class payment operations. You'll work closely with internal and external stakeholders to resolve issues, identify trends, and drive continuous improvement. This is a fantastic opportunity to bring your analytical skills, process expertise, and stakeholder engagement capabilities to a role that directly impacts customer experience and operational efficiency.

Responsibilities

• Operational Excellence
• Own and manage core payment functions such as allocations, clarifications, refunds, and Centrepay.
• Provide subject matter expertise and resolve escalations and complaints.
• Identify opportunities to simplify processes and reduce operational costs.
• Compliance & Risk Management
• Ensure compliance with regulatory and contractual obligations.
• Conduct root cause analysis and manage business incidents.
• Support governance and risk processes, including fraud prevention.
• Continuous Improvement
• Contribute to strategic planning and business improvement initiatives.
• Analyse operational data to identify and implement enhancements.
• Key skills required for the role:
• Ability to manage individual programs of work independently
• Skilled in stakeholder engagement
• Excellent communication and interpersonal skills
• Experience using SAP, Excel and PowerPoint
• Please reach out to Vivian Naumcev, Talent Acquisition Partner, for a confidential conversation about the role.
• Inclusion at AGL
• We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
• AGL is proud to be a WORK180 Endorsed Employer for All Women.
• Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
• The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy .
• AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
• Location
• Docklands VIC 3008
• Job Family Group
• Credit

Additional Information

Join the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career. Join the change. Electrify your future.

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