General Manager, Supply Chain

Responsibilities

• Warehouse Operations
• Directs all activities associated with the successful warehouse operations at the Australia Hybrid facility ensuring efficient working operation of warehouse systems and processes
• Responsible for managing the process of receiving, stocking, order filling and double-checking of all merchandise
• Supports compliance with all appropriate policies, procedures, safety rules and local regulations; maintains and coordinates all areas of security
• Monitors performance and productivity measures for purpose of maximizing earnings and controlling expenses
• Manages the restrictions (scope, cost, time, human resources, etc) in order to guarantee the depot complies with the expected performance indicators. Be aware of the metrics related to depot operations and assure the business continuity taking part in the planning
• Leads the reviews and monitoring of standard operating procedures; makes observations and recommends improvements to promote efficiency in distribution and warehousing of products
• Ensures equipment is maintained and in proper working order
• Must be willing to work extended hours, as needed, in order to meet productivity goals and is available on call 24/7 to provide telephone assistance in case of an emergency / urgent matters
• Ensures regulatory compliance standards are adhered to and that regulatory information is transferred appropriately to management as required
• Commercial Account Management
• Establish and build strong working relationships with business leaders and key internal stakeholders and work teams to ensure the successful delivery of services to World Courier Australia Clinical Supply Solutions/3rd Party Logistics clients
• Troubleshoot client issues and work with internal and external groups to solve client problems, and communicate effectively through resolution
• Key contact between all World Courier functional business areas - Client Financial Services, Customer Service, Clinical Supply Solutions Client Services
• Complete internal monthly Customer Status and data reports on time
• Ensure any Customer reports are created, provided and presented as required in conjunction with respective Business Development or Customer Service Managers
• Monitor Customer Key Performance Indicators internally and coordinate improvement internally with teams (Customer Service, Transport & Distribution Center)
• Responsible for special project management from time to time. Overseeing the development, technical set up and roll out of special client projects around Australia and possibly New Zealand and/or other International locations if required
• Continuously monitor, assess and identify strategies to improve programs
• Responsible for both document and process change management, as required by manufacturer client
• Responsible for the development of project/protocol documents Master Services Agreement, Data Sharing Agreement, Letter of Intent and Statement of Works for World Courier and creating custom Work Instructions specific to manufacturer-sponsored programs
• In instances of service failures, represent World Courier, in conjunction with other business areas (Business Development Manager) to clients to ensure appropriate resolutions are offered and strong partnerships continued
• Quality Assurance
• Assists in the internal audits by providing all the requested information during the process and assuring the completion of all action plans
• With the assistance of the Quality Assurance Specialist, is responsible for attending Customer's audits at the Depot
• Maintains established procedures concerning quality assurance, security of controlled substances and record keeping
• Provides support and make appropriate recommendations to Regional Operations Managers whenever needed
• Collaborates with other Company departments in order to make reports and gather required information in a timely manner
• Responsible to ensure that external audit findings, Corrective and Preventive Action and Complaint issues are adequately addressed and actioned to client sign off
• Team Performance Management
• Responsible for managing direct reports and their functions including but not limited to Account Manager, Clinical

Benefits

Additional Information

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details

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