Reproductive Health Services Manager, Bureau of School Health

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Division/Program Summary Description: The Office of School Health (OSH) is a joint program of the Department of Education and the Department of Health and Mental Hygiene, responsible for promoting the health of nearly 1 million school children enrolled in approximately 1,800 public and non-public schools in New York City. The OSH Adolescent Health Unit (AHU) is responsible for the programmatic oversight of all school-based health centers (SBHCs) in New York City, as well as special initiatives serving adolescents in public schools. Through training, technical assistance, and monitoring activities, AHU works to ensure that all SBHCs provide comprehensive primary care services, including onsite mental health and sexual and reproductive health services. Position Summary: The Reproductive Health Services Manager will work under the direction of the Director of Reproductive Health Services (CRS IVA) at the Office of School Health (OSH). Primary responsibilities of the Reproductive Health Services Manager include providing monitoring and support of all Adolescent Health Unit school-based health education activities, developing and implementing training and technical assistance to support reproductive health services in SBHCs and other school-based programs, conducting site visits to evaluate reproductive health and health education services and Quality Performance Indicators, and working with SBHC Sponsor leadership and team members to improve reproductive health services and outcomes. The Manager will operate with significant independence in evaluating SBHC performance, interpreting reproductive health data, and advising SBHC teams on strategies to improve service quality and student outcomes. Job Duties and Responsibilities: - Serve as a key liaison between the DOHMH and SBHC staff at 81 School Based Health Centers providing onsite sexual and reproductive health services to high school students. - Monitor Quality Performance Indicators related to sexual and reproductive health services, including sexual activity assessment, contraceptive counseling, provision of comprehensive contraceptive options (including LARC), STI screening, and recall and engagement of sexually active students. Identify underperforming sites and provide technical assistance as needed, including independent review of performance data and identification of priority areas for improvement. - Review and evaluate relevant research literature on reproductive health service delivery, health education, and school-based health centers to inform programmatic best practices. - Assess the efficacy of health education activities, including reviewing lesson plans, assessing counseling tools and approaches, and evaluating outreach and engagement strategies, with attention to consistency, quality, and alignment with program expectations. - Develop and implement training and technical assistance on best practices in sexual and reproductive health services, health education, case management for sexually active students, outreach and engagement strategies, and other topics as needed, ensuring content reflects current evidence and program needs. - Develop and promote best practices in health education, including toolkits, scripts, job aids, workflows, engagement strategies, and best practice guidelines, and support school-based teams in applying these tools effectively. - Provide technical assistance and guidance on using OSCR reports to conduct focused outreach and patient management, including interpretation of trends to support targeted follow up. - Participate with SBHC leadership and teams in principal or school leadership meetings, as needed, representing OSH program priorities and providing insight on reproductive health service delivery. - Work with other OSH Project Directors and program evaluation staff to identify existing low performance SBHC sites in need of guidance and technical assistance; analyze program and site-specific data and work together with SBHC staff to ensure SBHC performance improvement, offering data informed recommendations to strengthen service delivery. - Participate in technical assistance site visits to SBHCs and work with SBHC program directors to implement and monitor Plans of Correction and provide hands on and virtual technical assistance as needed, tracking progress and ensuring follow up on identified action items. - Prepare excel reports to guide and ensure quality sexual and reproductive health services, including contraceptive care, STI screening and treatment, health education, outreach and engagement, and case management for sexually active students; maintain correspondence with assigned SBHC management and SBHC teams, highlighting key findings and suggested next steps. - Work with OSH Community Coordinators on creating and updating outreach materials such as protocols, marketing materials and creative ways to enhance patient engagement. - Other related duties assigned by the Director of Reproductive Health Serv

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