Revenue Operations Manager

Responsibilities

• Commission Operations & Governance
• Own the end-to-end preparation, calculation, and validation of commission data in line with agreed compensation plans and booking rules
• Maintain accurate commission calculation files, supporting schedules, and audit trails to ensure payouts are consistent, transparent, and aligned to company policy
• Act as the primary point of contact for commission queries, working with Sales Leadership and Commercial Finance to investigate discrepancies and resolve issues in a timely manner
• Identify and implement improvements to commission processes to reduce manual effort, improve accuracy, and strengthen governance
• CRM Governance & Process Improvement
• Own the governance and integrity of Salesforce data across commercial teams, setting and enforcing consistent usage standards
• Identify, design, and implement CRM workflow improvements to reduce manual effort, improve data quality, and strengthen pipeline discipline
• Work with Sales teams to embed good CRM habits and ensure pipeline data accurately reflects commercial reality
• Support the broader RevOps process improvement agenda, identifying inefficiencies and delivering changes that improve operational reliability
• Revenue Reporting & Commercial Analysis
• Develop and maintain reporting and dashboards that provide visibility of key revenue metrics including bookings, terminations, pipeline, forecast, retention, and net growth
• Support the delivery of regular commercial reporting for Sales Leadership and the Revenue Operations Director, ensuring outputs are accurate, consistent, and clearly communicated
• Move beyond reporting to provide analytical insight - identifying risks, gaps, and opportunities in revenue performance, pipeline health, and forecast accuracy
• Support the development and maintenance of reporting within Salesforce and Power BI to ensure commercial data is accessible and reliable
• Pipeline & Forecast Support
• Provide analysis of pipeline health, identifying potential risks and opportunities across the sales pipeline
• Support forecasting processes through data validation, trend analysis, and performance insights, working closely with the Senior Manager and Director
• Help Sales Leadership strengthen pipeline discipline and improve the reliability of forecast submissions
• Whitespace Analysis & Growth Targeting
• Conduct whitespace analysis to identify expansion and cross-sell opportunities within the existing customer base
• Provide commercial teams with actionable insight to support pipeline development, account planning, and growth targeting
• Support account incubation activities by maintaining accurate data on opportunity status and customer engagement
• Cross-Functional Collaboration
• Build effective working relationships with Sales Leadership, Customer Success, and Commercial Finance as a reliable analytical and operational partner
• Support the Revenue Operations Director in translating data into clear insights and practical recommendations that improve commercial performance
• Contribute to the broader RevOps team's development by sharing knowledge, supporting the Coordinator, and actively participating in team initiatives
• Key Measures of Success
• Accuracy, timeliness, and governance quality of commission outputs
• Improvement in CRM data quality and reduction in manual operational effort
• Quality and reliability of revenue reporting and commercial dashboards
• Ability to move beyond reporting to identify and communicate commercial risks and opportunities
• Effectiveness of cross-functional relationshi

Benefits

Additional Information

Join Our Dynamic Team as a Cloud Services Engineer! 🌟 The purpose of this role is to take senior, hands-on ownership of the organisation's cloud services environment, ensuring it is secure, reliable, cost-effective, and continuously improving. The role is responsible for managing, developing and maintaining services across Microsoft Azure, Microsoft 365 and the Cisco Meraki environment, supporting modern ways of working and high-quality internal technology services. What will you be doing? This role operates with a high degree of independence across core RevOps workstreams supporting commission operations, CRM governance, and commercial reporting - while developing the analytical depth needed to identify risks, diagnose performance issues, and support commercial decision-making. Working closely with the Revenue Operations Director and Senior Manager, the Revenue Operations Manager is expected to take ownership of their workstreams end-to-end rather than support others in delivering them. They will begin to develop cross-functional relationships with Sales Leadership and will be a key point of contact for commission queries, pipeline hygiene, and reporting accuracy across the business. Candidates will be expected to demonstrate genuine analytical capability alongside operational precision, and a clear commercial curiosity that drives them beyond the numbers to understand what the data means for the business.

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