Technical Program Manager

About the role

We are seeking an experienced Senior Technical Program Manager to drive ArmorCode's engineering execution while ensuring customer commitments are tracked, coordinated, and delivered. This is primarily an engineering program management role, with a strong customer-facing dimension spanning escalation management, delivery coordination, and reporting to leadership. You will act as a bridge between engineering, product, sales engineering and customer success teams, ensuring seamless alignment between priorities and delivery and keeping customer commitments visible and on track. The ideal candidate brings 12+ years of experience with proven success in technical program management and customer-facing delivery at scale, with PMP, PMI-ACP, CSM, or equivalent certification.

Responsibilities

• Release Management & Execution
• Own the release calendar and keep stakeholders informed on timelines, status, and changes.
• Utilize data analytics and AI to break down ticket distribution into detailed categories, identify trends such as recurring high-priority issues or clusters of technical debt, and refine sprint planning accordingly.
• Forecast workload and adjust resource allocation based on insights.
• Dependency Tracking & Risk Management
• Proactively identify and track dependencies, ensuring they do not become bottlenecks.
• Monitor critical tickets and customer commitment deadlines.
• Keep teams aligned on timelines and flag risks early with clear escalation paths.
• Roadmap & Timeline Management
• Help define clear start and end timelines for roadmap commitments.
• Work with engineering and product teams to break down critical tickets into manageable work items.
• Identify and prioritize prerequisite work (research, spikes) before execution begins.
• Capacity Planning & Resource Forecasting
• Develop and implement capacity planning processes to forecast team bandwidth.
• Leverage historical velocity data to identify bottlenecks.
• Collaborate with engineering and product to ensure resource allocation aligns with strategic objectives.
• Engineering OKR Alignment
• Track and report on progress against engineering OKRs, maintaining visibility into how execution maps to business goals.
• Flag when delivery is drifting from stated objectives and surface risks to engineering leadership early.
• Drive best practices in execution tracking and reporting to improve engineering efficiency and support data-driven decision-making.
• Cross-Functional Alignment
• Bridge engineering, product, sales engineering and customer success teams to ensure customer commitments are understood, tracked, and delivered.
• Maintain clear visibility into roadmap status and escalation status for leadership through regular reporting and reviews.
• Customer Escalation Management
• Own cross-functional customer escalations: understand impact, coordinate resolution with engineering, and communicate progress to Customer Success and Sales Engineering until closure.
• Act as the customer advocate internally, ensuring escalations are triaged, prioritized, and resolved with urgency.
• Identify patterns in escalations and work with product and engineering to drive systemic fixes that prevent recurrence
• Private Deployments & Delivery Management
• Manage the delivery lifecycle for private and on-prem customer deployments, coordinating with infrastructure, engineering, sales engineering and customer success teams.
• Ensure customers on private deployments receive timely updates, upgrades, and support with clear communication throughout.

Requirements

• 12+ years of technical pr

Additional Information

About ArmorCode ArmorCode is on a mission to supercharge security teams with a new model to reduce risk and burn down critical security tech debt. With its AI-powered ASPM platform, ArmorCode integrates with all your security scanners across applications, infrastructure, containers, and cloud to unify and normalize findings, correlates them with business context and threat intel through adaptive risk scoring, and orchestrates security workflows to empower developers to remediate issues without disrupting their flow. ArmorCode delivers unified visibility, AI-enhanced prioritization, and scalable automation for customers so they can realize a complete understanding of risk, respond at scale, and collaborate more effectively. Enterprises of all sizes scale their security effectiveness by more than 10x and maximize their ROI on existing security investments with ArmorCode through managing Application Security Posture, Risk-Based Vulnerability Management, Software Supply Chain Security, DevSecOps, and Risk & Compliance. ArmorCoders believe in 5 core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression.

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