Guest Experience Manager, Texas Performing Arts

Responsibilities

• Volunteers: Lead our volunteer usher program, including managing volunteer communications and scheduling, including oversight of our scheduling software.
• Consistently advance Texas Performing Arts' goals of expansive and innovative programming, educational impact, and world‑class facilities & experiences across all defined responsibilities and other duties as assigned.
• Required Qualifications
• Bachelor's degree.
• At least three (3) years of frontline operations experience in a professional performing arts, entertainment, events, or athletics venue or equivalent experience in the hospitality sector.
• Management experience in parking & transportation, food & beverage, security, or custodial operations.
• High level of proficie

Benefits

Additional Information

Job Posting Title: Guest Experience Manager, Texas Performing Arts ---- Hiring Department: Texas Performing Arts ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Jun 18, 2026 ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes About Texas Performing Arts Texas Performing Arts (TPA) is the professional arts presenting and producing program of The University of Texas at Austin. One of the largest and most active university-based performing arts centers in the U.S., TPA is an anchor institution in Austin's arts, cultural, and entertainment scene. TPA operates venues on the UT campus including Austin's largest theater, Bass Concert Hall. Its public programs include Broadway in Austin; a curated season of international dance, theater, and music; and presentations of national touring artists. Why Join Texas Performing Arts? This position offers the opportunity to create excellent guest experiences at the largest theater in one of the most exciting arts and entertainment cities in America. You will work on a wide range of events, from touring Broadway to headlining bands to international artists. Your work will contribute to advancing the arts at the #1 ranked public university in Texas and inspiring audiences in one of America's fastest growing cities. UT Austin provides an outstanding benefits package, including but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas, a defined benefit retirement plan, with 7.75% employer matching funds Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional development opportunities For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards Purpose The Guest Experience Manager is part of the team responsible for supporting front-facing activities and guest services before, during, and after events presented, produced, or supported by Texas Performing Arts. Reporting to the Director of Guest Experience, the position manages assigned aspects of parking, security, safety, access, food and beverage, on-site retail and front-of-house facilities. The Guest Experience Manager supports Texas Performing Arts' mission to be a welcoming place for everyone to experience live theater.

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