Residences Manager

About the role

We are looking for a service-obsessed Residences Manager whose instincts have been shaped on the floor of a 5-star hotel. This role sits at the intersection of luxury hospitality and premium residential living - where residents expect the polish of a hotel and the privacy of a home. You will lead the entire resident experience lifecycle, from first move-in impression through to daily engagement, issue resolution, and community feel. Your background in front-of-house management is your primary asset here; this is a role where how you make people feel matters as much as what you get done. Own the end-to-end resident experience - from pre-arrival welcome calls and move-in coordination to ongoing daily touchpoints that make residents feel genuinely looked after Lead, coach, and develop the front desk, concierge, and resident services team to deliver consistent 5-star service standards across all shifts Conduct regular resident interactions - in person, by phone, and in writing - in both Arabic and English with equal fluency and warmth Handle resident requests, complaints, and escalations with the same urgency and professionalism expected in a luxury hotel environment Oversee all front-of-house operations including reception coverage, visitor management, parcel handling, valet coordination, and concierge services Manage move-in and move-out processes, ensuring a seamless, well-communicated experience for residents and contractors alike Monitor and uphold community appearance, common area presentation, and service provider performance to brand standards Coordinate with FM, housekeeping, security, and maintenance teams to ensure resident-facing issues are resolved swiftly and communicated proactively Design and deliver resident engagement initiatives - community events, seasonal touches, welcome amenities - that elevate the living experience Track resident feedback, identify recurring pain points, and implement service improvements with measurable outcomes Support the leasing and handover team during new unit releases, ensuring brand-consistent presentations and documentation Competitive salary, based on experience and market benchmarks Employment visa and comprehensive medical insurance coverage Company laptop and all necessary tools to perform effectively Structured onboarding and training programme to ensure full integration from day one A dynamic, growth-oriented work environment within one of Dubai's leading asset management firms Exposure to a diverse, high-value portfolio of residential and commercial properties across the UAE Access to Driven's proprietary CRM, systems, and technology stack A collaborative, high-performance team culture that values accountability, innovation, and excellence Clear opportunities for career progression within a growing asset management platform

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