Associate Director-Consulting Lead

Requirements

• MBA (desirable) with 10-15 years' experience in FMCG / Service / Retail industry
• Strong Customer Focus and Proactiveness
• Very Good Influencing, Persuading and Project Management Skills
• Ability to connect and link insights to customers business
• Strong presentation skills, Logical thinking, Strong command on excel
• Effective writing skills
• PREFERRED SKILLSETS
• Excellent oral and written communication
• Ability to articulate thoughts and solutions and express to the customer leadership
• Problem-solving approach and attitude
• Active listening and seeking out root cause of a business problem
• Responsive and proficient in Change Management
• Analytical and logical mindset
• Internal advocate for customer needs
• GOOD TO HAVE
• Knowledge of Analytical tools and platforms
• Understanding of da

Benefits

Additional Information

At NielsenIQ we autonomously contribute to analysis that resolves specific Customer concerns. This role serves as a bridge between the Commercial team, Quality Assurance, Operations, Engineering, & Data Science teams with regards to Customer requirements on business and insights. It also seeks to provide a strategic analysis that enables business decision making of our customers. This role will enable customers to realize value potential of NIQ products and services. It will help our customers to get strategic insights and participate in customer business reviews. This role ensures alignment within teams at NIQ to develop a deep understanding of customer's business objectives and work with Sales account managers to create a joint business plan. Helps in setting priorities for NIQ to contribute to customer success function. This role entails planning along with the team for delivery of services to manufacturers & retailers using core NIQ products and services in retail measurement, E-commerce, and Analytics. It also helps Sales team to identify whitespace opportunity, facilitate building up of the proposal thereby enhance awareness of revenue outlook based on NIQ-Customer engagement. JOB RESPONSIBILITIES Responsible for the day-to-day management of the customer, building customer engagement, focused on value creation. Key activities include defining service model and deliverables during proposal development, delivering ongoing insights with quantifiable outcome for the customers, and identifying opportunities. The performance metrics for success of this role will be improvement in NPS Score. Lead Customer Engagement Develops foundational relationship with key customers and stakeholders Gather understanding and expertise on customer business priorities and how that ties up to consumption of NIQ products & services Helps in identifying customer needs and creates a shared plan with Sales team to deliver outcomes in collaboration with NIQ internal teams Lead Customer engagement with thoughtful insights to help customers take useful business decisions through NIQ products and services Advisor and thought leader to facilitate customer solution-related queries through persuasive, informed and consistent approach Become a liaison and facilitator for resolving active data queries by engaging the right global/local teams Opportunity & Pursuit Management Plan a portfolio of work such as adoption of new NIQ products and services, support programs and projects, and value realization in alignment with customer business objectives Capture, communicate and brings forward recommendation from customer insights team and collaborate with internal teams to help identify growth opportunity through account planning and supporting delivery execution Work closely with Sales Account managers to maintain a stronger pipeline of opportunities through a pre-qualified opportunity tracking: Sales Account Managers Consumption & Delivery Execution Record and measure product adoption rate for a pre-assigned list of customers and strategize windows of opportunity with the Sales team Identify opportunities, questions and issues shared by customers and propose solutions to address these issues in a decided timeframe Work with internal teams using functional knowledge to spot the right team members to support delivery to customers Delivery orchestration by driving solution and operational health for complex customer accounts WHAT ARE WE LOOKING FOR? Interested in customer facing consulting or portfolio management? If yes, this is the right role for you. NIQ Customer Success team provides an opportunity for Program technology/business professional with experience in program governance, practice management and solution delivery. Individuals with prior experience in solving retail (traditional/ modern trade and E-commerce) specific solutions around sales analytics, demand management, merchandizing, brand health, salesforce activation and retail measurement. Expertise in specific product category or distribution channel will be an added advantage. With acumen to work in a matrix organization that leverages leadership and influencing skills.

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