Operations Manager

Responsibilities

• Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs
• Supervises daily Service Department activities
• Supervises shop personnel providing support with technical installations
• Trains employees on new products and safety procedures
• Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports
• Tracks monthly departmental results
• Reviews departmental budget with Service Manager to maximize installation sales and fees
• Assures productivity standards are met
• Provides "cradle to grave" customer service
• May answer phones and provide assistance
• Maintains a safe work area for customers and coworkers
• Performs other miscellaneous duties as assigned
• May cross train to perform other duties
• What You'll Need to Have for the Role:
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage
• Ability to communicate in a professional and tactful manner
• Ability to prioritize work assignments & analyze and write reports
• Ability to provide accurate and helpful information to customer
• Ability to handle problems and facilitate successful outcomes
• Willingness to accept additional tasks, duties and/or direction from management
• Some supervisory experience preferred
• Basic math skills
• Comprehensive knowledge of product installation activities
• Working knowledge of the activities, methods, procedures and policies of a Service Department environment
• General knowledge of products, installation schedules, product prices and current sale items
• Forklift experience/certification preferred or ability to be certified required
• Valid Driver's License Required
• May lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices
• Prolonged periods of standing, stooping, crawling, and bending
• Exposure to heights and hazards related to working with electrical and welding equipment
• Environmental conditions include heat, cold, humidity, noise, dust and wetness
• General Compensation Disclosure

Benefits

Additional Information

Camping World is seeking an Operations Manager for our growing team.

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