AV Operations Technician

About the role

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Responsibilities

• This position is based on-site and may involve occasional off-hours support for events, maintenance windows, or emergency escalations
• Set up, operate, and support AV and VC systems for meetings and events, ensuring seamless execution.
• Monitor live meetings, respond to escalations, and perform live troubleshooting to resolve technical issues.
• Upload Crestron control programs and coordinate with remote programming teams for certification.
• Operate and maintain AV systems, including Cisco Webex, Crestron OneBeyond, Extron NAV, PTZ controllers, and video mixers.
• Perform proactive maintenance activities including inspections, firmware/code updates, and routine system sweeps.
• Collaborate with customer teams to plan and schedule preventative maintenance activities.
• Support physical and virtual events with site setup, testing, event kick-off, live monitoring, teardown, and follow-up.
• Provide end-user training and event management support where needed.
• Manage incident and service tickets.
• Perform root cause analysis and escalate per defined procedures.
• Participate in problem and change management activities for AV systems.
• Assist with AV design feedback, technology recommendations, and product testing.
• Track, tag, and manage AV assets in accordance with customer procedures for commissioning and decommissioning.
• ESSENTIAL CRITERIA:
• 3-5+ years of experience in AV support, with significant hands-on operation of enterprise AV systems.
• Demonstrated technical knowledge of:
• Cisco video conferencing hardware environments
• Cisco Webex conferencing platform
• Crestron control and camera systems
• Extron NAV AV over IP systems
• PTZ camera controllers, video mixers.
• Strong organizational and problem-solving skills in high-demand environments.
• Familiarity with IT support practices and ticketing systems.
• Comfortable working independently or as part of a distributed technical team.
• Excellent communication and stakeholder management skills.
• Ability to lift, move, and set up AV hardware as needed.
• Willingness to work flexible hours, including early mornings, evenings, or weekends for scheduled events or emergencies.
• Experience with asset management and tracking tools a plus.
• DESIRABLE CRITERIA:
• Preferred Certifications:
• Cisco, Crestron, Extron and AVIXA CTS certifications a plus
• Pay Range
• $33 - $44 USD

Benefits

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