Service Crew

About the role

Job Description & Requirements Fortuna Italian Restaurant located at 7, Craig Road, Singapore 089667 🧭 Key Responsibilities: 1. Guest Interaction & Service Delivery - Greet and engage guests in a professional, warm, and welcoming manner - Take accurate orders and ensure timely delivery of food and beverages. - Check on guest satisfaction throughout the meal and resolve any concerns promptly. - Provide personalized recommendations based on guest preferences and dietary needs. 2. Menu & Product Knowledge - Study and understand all menu items, ingredients, cooking methods, and allergens. - Confidently explain dishes and offer thoughtful suggestions, including beverage pairings. - Stay updated on daily specials, promotions, and seasonal changes. 3. Hospitality Standards - Uphold Fortuna's reputation for delivering the best hospitality in Singapore. - Anticipate guest needs, personalize the experience, and build genuine rapport. - Treat every guest as a VIP - especially returning customers and high spenders. 4. Operational Responsibilities - Maintain clean and organized workstations and service areas. - Reset and prepare tables quickly and efficiently between guest seating. - Follow opening, shift, and closing duties as per service standards. 5. Team Communication & Collaboration - Work closely with hosts, runners, bar, and kitchen teams to ensure seamless service. - Attend pre-shift briefings and contribute to a positive team atmosphere. - Support team members during busy periods with a team-first attitude. 💸 Incentive Program - Guest Recognition Bonuses - At Fortuna, we reward team members who go above and beyond. If a guest leaves a 5-star Google review and mentions your name with praise for exceptional service, you'll receive: $1.50 per eligible review (No monthly cap) 📘Training & KnowledgeRequirements - Complete onboarding and pass menu training assessments. - Attend tastings and service workshops regularly. - Continuously refresh knowledge of food, wine, and guest service techniques. ✅Job Requirements Prior experience as a server in a fast-paced or premium dining environment preferred. Strong communication and guest service skills. Positive, professional appearance and attitude. Must be available to work evenings, weekends, and holidays. 5 days' work week * Only shortlisted candidates will be contacted.

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