Delivery Driver - Service Representative Off-Site

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More than a job - a career. As a Delivery Driver, you will have face-to-face contact with customers as you deliver orders. You will safely drive a Graybar truck or van from the warehouse to each destination, providing on-time delivery and good customer service. You will be responsible for maintaining positive customer relations and passing along customer feedback, and even promoting services and products! One advantage of this role is that it is typically Monday-Friday during the day and you will be home each night. Graybar is an employee-owned company with comprehensive benefits and opportunities for learning and career development. Work Shift and Hours: Monday - Friday, 5:00am - 2:00pm Compensation Details: The expected pay rate for this position is starting at $23.00 per hour, more depending on experience. In this role you will: Help determine best routes for delivery to meet customer expectations Deliver products to Graybar customers while providing excellent customer service Load and unload trucks using warehouse equipment such as forklifts and pallet jacks Inspect vehicle and supplies Safely operate vehicle at all times Maintain proper truck logs Work a local route - no overnights or weekends away Never text and drive In addition to being a primary Delivery Driver, this roll will require you to perform duties of a Service Representative Off-Site - which include: As a Service Representative Off-Site, you serve as key contact and liaison for customers to ensure total customer satisfaction. In this role you will: Take an active role in selling Company goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance Perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise Perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations Update knowledge of products through self-study and attending product training classes Assist in orientation of new or less experienced representatives What you bring to the table: Customer service skills Ability to perform the physical requirements necessary to work in a warehouse environment; must pass pre-employment physical testing Safely operate warehouse equipment and proper use of PPE 1+ years experience required driving a truck or trailer over 33,000 Gross Vehicle Weight (GVW) or trucks equipped with a boom or forklift with self-unloading capabilities Must have a valid driver's license issued by his/her state of residence appropriate for type of vehicle Must be able to pass DOT medical exam and Commercial Motor Vehicle Certification Minimum 1 year experience required; 2+ years experience preferred 4 year degree preferred Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers' instructions and safety instructions Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required Ability to meet driving requirements if assigned to operate a Company-required vehicle and/or whenever circumstances require that material handlers at the applicable location have the ability to operate a Company vehicle to cover emergencies, absences, or other business needs Knowledge of warehouse procedures and security regulations Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs Customer service skills with the ability to handle a variety of customer situations with enthusiasm and tact Communication, administrative, and computer skills Ability to work under general supervision and work cooperatively with other branch personnel Ability to successfully complete all Company training designed to comply with regulatory requirements The Value of Graybar: At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: Multiple plan options

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