Front Desk Manager - Medical Office - Full benefits, no weekends
External
Riv · Richmond, VAFull-timeOn-site2mo ago
BookkeepingComplianceHIPAALeadership
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Benefits
Full Benefits Package - Medical, Vision, Dental and Life Insurance401k + Employer MatchingPaid Time Off (PTO) and Paid HolidaysPaid Maternity LeaveCompetitive Base PayEmployee DiscountsEssential Duties and Responsibilities: The following are general responsibilities associated with the job and are listed in order of greatest to least amount of time spent on the duties.Understand and support the EyeCare Partners. Understand and abide by a high standard of professional ethics in order to ensure the integrity of the organization.Complies with HIPAA, Compliance and ECP policies and procedures.Provides leadership, guidance, and expertise to all Patient Coordinators.Directs all front desk processes to align with the ECP Center of Excellence Model, including but not limited to:Patient check-inPatient check-outPatient insurance eligibility and authorizationPatient schedulingReferral/outside test scheduling and coordinationPatient PaymentDaily payment/cash reconciliationManage staff schedules and PTO, redistributing staff as needed to ensure adequate levels of service at each location.Performs regular performance reviews and regular meetings with team members to ensure alignment to company and departmental goals and expectations. Organizes, provides agenda and holds team meetings.Orients and trains all new Patient Coordinators as to the processes and policies of the role and ECP.Collaborates with Revenue Cycle Manager and Practice Administrators and Office Managers regarding processes and procedures. Participates in location or department specific staff meetings as needed. Attends company training events.Communicates about department, practice and ECP programs and initiatives.Establishes a high-performance team that is efficient, knowledgeable, service-oriented, sharing responsibility for attaining the goals of the practice.Monitors NPS data for all comments related to front desk operations, striving for continuous improvement of that metric.Implement and monitors all systems and equipment, including Phreesia.Provides over sight to department specific dashboard and KPI's including but not limited to check-in time, front desk hours.Troubleshoots bottlenecks and process inefficiencies to continually improve office operations.Ensures accurate charge posting, payments, and daily batch reconciliation at each location. Prepares daily deposits.Coordinates patient/insurance collections.Performs/Assists with interviews and corrective actions.Coordinate with team members and other management to resolve any concernsComplete all timesheets appropriately.Job may require other duties as assigned.Preferred Qualifications: While not required, the following are preferred qualifications associated with the job and will be under consideration.Excellent verbal and written communication skills.Excellent customer service, interpersonal and communication skills.Ability to interact with all levels of employees in a courteous, professional manner at all times.Education and Experience: The minimum level of education and experience required to perform the job at a satisfactory level.High School diploma or GED equivalency is required.Favorable result on background check required.Must be able to provide proof of identity and right to work in the United States.Five years of medical practice experience preferred.Strong leadership background.Strong financial background with previous bookkeeping experience.Knowledge, Skills, and Abilities: The minimum level of knowledge, skills, and abilities to perform the job at a satisfactory level.Exhibit excellent professional demeanor and appearance. Exhibit maturity, reliability, composure and stability under pressure in order to handle on-the-job challenges. Respectful treatment of patients and subordinates.Ability to organize and direct the task of the office team and manage multiple tasks simultaneously.Strong understanding of healthcare practices, with an emphasis on ophthalmic and optometric practices.Strong knowledge of computerHealth insuranceDental insuranceVision insurance401(k)Paid time off
Additional Information
Company: Retina Institute of Virginia Job Title: Patient Coordinator Location: Richmond, VA and travels to Fredericksburg, Tappahannock, Colonial Heights, and Williamsburg. We pay mileage and time worked for travel! Hours: Full Time Our clinic is open Monday-Friday 7am-5:30pm Your shifts will fall within these hours You may need to work a little earlier and/or later as needed
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