Backend Engineer, Communications Capture

About the role

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impact

Benefits

Additional Information

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Want to play a pivotal role in shaping the future of Gong's ecosystem and be part of a new team in our Dublin R&D hub? The Comms Capture team is responsible for Gong's core data - the data pipeline that ingests and capture customer's interactions from external communication systems (emails, calendars, phone/web conferencing calls, texts). These pipelines are online , are used by all of the company's customers, and forms the basis for a wide range of Gong's products. NOTE: This position is a hybrid-based role (Dublin office 3 days a week and remote 2 days) Dive into core, complex, large-scale backend systems. Understand how to implement new features, enhance existing capabilities, and resolve issues within a live, massive system without negatively impacting customers. Design and implement scalable, high-performance backend services and APIs using Java, Spring Boot, and cloud technologies . Develop and maintain integration infrastructure, enabling third-party applications to seamlessly connect with Gong and extend its functionality. Build generic, modular API interfaces that support a wide range of future use cases, ensuring flexibility and reusability. Enhance system security , ensuring that Gong's external-facing capabilities are both powerful and secure . Collaborate with internal teams (Product, GTM, and other R&D groups) and external partners to develop solutions that align with business and customer needs. Take full ownership of features from design to production, ensuring reliability, maintainability, and performance. Contribute to the strategic vision for Gong's integration ecosystem, thinking beyond short-term tactical solutions. You should apply if you have... 5 + years of backend software development experience, with a strong foundation in Java and modern cloud-based architectures. Experience in both application and infrastructure development , with a deep understanding of scalable SaaS solutions. Strong proficiency in Java (Spring, etc.) and designing robust, maintainable APIs. Experience developing durable systems and using relevant technologies and techniques ( kafka, SQS, etc. ) Experience with cloud platforms (AWS, GCP, or Azure) and building scalable microservices architectures. A solid understanding of secure API design and best practices for external integrations. Strong communication and collaboration skills - you'll work closely with partners, product teams, and developers across multiple organizations. Ability to take ownership and drive projects forward independently. We are looking for someone who isn't afraid to delve into an existing code base and complex systems, loves to refactor, shape new architecture, think outside the box, and suggest innovative architectural and product solutions. What makes Engineering at Gong unique? Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. We call this "Own. Solve. Impact." For our engineers, it means it's not just about writing code. You are involved and able to influence the entire process to create the best product.

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