Spanish Bilingual Specialist - Banking and Finance Account

About the role

- Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information. - Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions. - Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities. - Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary. - Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations. - Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system. - Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs. - Stay updated on industry trends, product updates, and company policies to provide accurate information to customers. - Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques. - Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction. - Grade 12/Matric/High School Gr. in any field. - Prior 2+ years voice experience in proficient bilingual support is must. - Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations. - Familiarity with mortgage products, loan terminology, and the home buying process is advantageous. - Excellent problem-solving skills with the ability to handle challenging customer situations with empathy. - Detail-oriented with high accuracy in data entry and documentation. - Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. - Flexibility to work various shifts, including evenings, weekends, and holidays as needed. - Proficiency in using CRM software and MS office. Benefits and Company Perks: - Structured career path - Growing and expanding team - more internal career progression opportunities for all - Safe work environment - Free HMO coverage from day 1, including your domestic partner - Skills training opportunities - Paid leaves We can also process you virtually every weekday between 10:30AM to 4:00PM. Click the link to join: https://wns-collaboration.zoom.us/j/92167607160

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Wnsglobalservices144? Share your experience