Club Membership Service Executive

Requirements

• 2+ years of sales and/or customer service experience in a fast-paced environment.
• Experience using Archtics and Salesforce CRM a plus.
• A passion for hospitality and creating exceptional fan experiences, as well as for soccer, and growing the sport in the United States.
• Self-motivated and goal oriented, with a track record of using activity, pipeline, and performance metrics to improve results.
• An active listener, with innate curiosity and an interest in understanding people.
• Self-starter who takes ownership of outcomes, anticipates member needs, and resolves difficult situations with calm, sound judgment, and appropriate urgency.
• Extraordinary communicator, both written and verbal communication skills, with the ability to communicate clearly, concisely, and professionally always.
• Demonstrated dedication with the ability to oversee projects from origin to execution.
• Ability to responsibly use emerging technologies, including AI-enabled tools, to improve communication, member engagement, workflow efficiency, and service delivery.
• Excellent time-management skills and attention to detail.
• Committed to principles of diversity, equity, and inclusion, and to living club values and the Sounders FC Mission to Create Moments, Enrich Lives, and Unify Through Soccer, in all interactions with colleagues, players, and fans.
• Bilingual or multilingual a plus (English/Spanish).
• WORK ENVIRONMENT
• This role requires regular on-site presence, Monday-Thursday, at

Benefits

Additional Information

JOB TITLE: Club Membership Service Executive DEPARTMENT: Ticket Sales & Service REPORTS TO: Director, Membership Service TYPE: Full-Time Regular FLSA: Non-Exempt TYPE: Individual Contributor OUR CLUB Seattle Sounders FC and Seattle Reign FC are united as one soccer family, driven by a shared commitment to excellence, growth, and impact on and off the pitch. Each club has independently forged a rich history of performance while connecting deeply with the community. Our clubs are continually pushing the boundaries of what's possible while fostering an inclusive culture- championing causes and building community connections to expand our reach and impact. Each match is an opportunity to bring together our community, celebrating our resilience, inclusivity, and a commitment to excellence. United in professional dedication- we are two clubs with one shared vision of progress and greatness. POSITION SUMMARY As a Club Membership Service Executive, you are integral to the club's operations, focused on serving and growing relationships with Seattle Sounders FC Season Ticket Members in our premium Club-level seating areas through exclusive touchpoints, delivering high-touch service, and creating lasting memories. You can sell a full product menu while developing long-lasting relationships with Members to achieve retention goals, and you will serve as the primary contact for all Club inquiries and needs. You are responsible for retaining a growing book of business. We are seeking self-driven, positive, and resilient individuals to provide excellent customer service and attention to detail when creating memorable connections between fans and team. ESSENTIAL DUTIES AND RESPONSIBILITIES: Meet or exceed sales and retention targets by executing sales calls, virtual presentations, and stadium tours to sell and up-sell Sounders FC ticket products, including Full seasons, Partial plans, Groups, and Premium/Suites. Grow revenue for a portfolio of Club Members by proactively managing year-round touchpoints, renewal risks, and service issues. Identify new and expanded business opportunities by building a strong professional network and delivering exceptional hospitality to current Club Members. Work with Director to create fresh and unique experiences for Club Members on both match and non-match day. Educate prospective and current Season Ticket Members about Club membership benefits, amenities, and best practices. Respond to inbound inquiries from Season Ticket Members and prospects, converting service requests into sales opportunities where appropriate. Develop client data profiles for all Members, including Full, Partial, and Groups contacts to provide a unique and tailored fan experience. Leverage CRM data, member feedback, sales/retention trends, and analytics, to personalize engagement, improve service and efficiency, and identify revenue or retention opportunities. Communicate customer feedback to internal stakeholders to improve fan experience and identify opportunities for exclusive Club Member events, gifts, and invites. Execute the Season Ticket Member upgrade, cross-sell, and renewal experience each season. Use AI responsibly as part of daily work to improve efficiency, clarity, and work outcomes. Attend and provide service at all match days and other special events, adapting quickly to changing event needs while maintaining a high standard of hospitality, professionalism, and attention to detail. Other duties may be assigned.

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