Associate Director/Director, Sales Ops Program

About the role

The Associate Director/Director of Sales Operations has a primary focus of supporting business objectives of revenue growth through the development and execution of sales strategies, processes, and programs. Done effectively, this results in strong sales performance built upon client retention, and new business growth, leading to improved seller productivity and lowered attrition. This will necessitate planning and development activities such as program design, process improvement and launching new sales technologies, as well as coaching and collaborating with Sellers and Partners across Gartner.

Responsibilities

• Support the EASC Continental VP with their sales strategy, programs, and execution.
• Collaborate with other Continental Ops leaders to align, share and implement best practices.
• Oversee the reporting/analysis of business results and forecasts
• Develop monthly operational presentations capturing sales performance, causals, leading/lagging indicators, processes/programs, and other insights into the operations of the business
• Partner with Business Leader(s) to analyze or diagnose gaps/opportunities; identify potential or selected solutions
• Refine and deploy world-class sales processes and programs. Capture and analyze impact and ROI to target future enhancements. Examples include growth programs, retention programs, conference execution, and various LoB (Product, Research, Territories) initiatives
• Mentor and coach MVPs, RVPs, and AMs effectively
• Lead preparation and development of meeting material for presentations; represent sales channel in key leadership meetings
• Work with partners across the business to execute strategic decisions (e.g., Product, Delivery, BTI, Conferences, Marketing, etc.)
• Utilize a curious personality to root out and solve issues, working with partners across the business to solve problems and remove barriers to seller productivity
• Model, allocate, and track results against budgets and quotas

Requirements

• Bachelor's Degree or equivalent, master's degree preferred
• 10+ years business experience OR,
• 5+ years of consulting, project management, or other operationally equivalent work
• Demonstrated proficiency managing analytically rigorous and time-bound initiatives
• Excellent communication skills and ability to adjust styles to a range of potential audiences.
• Ability to translate large scale data or complex issues for an executive audience
• Possesses excellent presentation building skills, with a keen eye for detail and story telling
• Ability to develop strong credibility with Sales and become a respected coach and/or advisor
• Highly comfortable with speaking to large groups of people
• Proven ability to understand business initiatives and challenges
• Ability to interpret questions/requests and identify bigger issue(s) and return additional insights
• Highly-developed sense of curiosity with a relentless drive for answers
• Demonstrates high level of influence, and an ability to earn trust at very senior levels
• Strong ability to manage toward critical deadlines, often in collaboration with others
• Institutional knowledge and/or strong understanding of Gartner BUs and functions preferred
• What you will get:
• Competitive salary, generous paid time off policy, charity match program, Private Medical and Dental Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities
• #LI-KP2
• Who are we?
• At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
• Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
• What makes Gartner a great place to work?
• Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
• We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
• Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
• We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwid

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