Corporate Shared Services Site Support Analyst

About the role

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us. Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, TN, 'job flexibility benefits' (also known as I-140 or Adjustment of Status portability), etc. now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future. Who we're looking for Toyota's People & Property Services Department (P&PS) within the Corporate Shared Services Division (CSS) is looking for a passionate and highly motivated Corporate Shared Services Site Support Analyst . The primary responsibility of this role is to develop close relationships with multiple levels of management, service providers, and internal groups. This is a regional position where responsibilities are carried across various sites. Multitasking the various sites while managing travel requirements is a must, as well as assessing issues, implementing projects, and engaging other groups outside of CSS when needed to resolve problems. This position will manage multiple services (i.e. dining, janitorial, landscaping, uniform / team stores, convenience store, fitness, childcare, mail/office services, etc.) with the associated annual spend while continuing to understand, monitor, and audit the risks and complexities of each commodity as these play a key role in team member experience. Reporting to the Site Operations Manager, the person in this role will support the People & Property Services Department's objective to meet performance, manage and monitor budgets, and manage quality targets while gathering information to support service level KPIs and projects for multiple commodities across multiple locations within the designated region.

Responsibilities

• Develop and execute regional site operations strategies in partnership with executive leadership, site managers, and cross-functional stakeholders
• Build strong relationships with multiple levels of management, internal teams, and external service providers to support effective service delivery across the region
• Manage multiple facilities and service commodities, including dining, janitorial, landscaping, uniforms/team stores, convenience stores, fitness, childcare, and mail/office services
• Assess operational issues, identify service gaps, seek opportunities for improvement, gather voice of customers and implement corrective action plans to improve quality, consistency, and team member experience
• Audit services across multiple locations to ensure standards, contractual requirements, and Toyota North American expectations are being met
• Provide coaching, guidance, and escalation support to vendors, managers, and site teams while delivering timely responses and sound judgment
• Create purchase orders, process invoice payments, and track expenses against budget in a clear, organized, and accurate manner
• Lead and coordinate projects of varying size and scope, driving them through completion across internal and external groups
• What you bring
• Bachelor's degree or equivalent work experience
• Demonstrated experience in managing corporate shared services or hospitality services management
• Experience including demonstrated ability to engage, lead, manage, and develop working teams
• Experience with process and project management
• Demonstrated experience managing/monitoring annual spend depending on services/commodity
• Ability to travel up to 50%. (Majority of travel will be in the Los Angeles region but will also require some travel to other areas, as needed.)
• Strong written and verbal communication skills with the ability to create and present concepts and recommendations to executive management
• Demonstrates strong initiative and the ability to work independently, proactively identifying and completing tasks with minimal supervision.
• This position requires driving. A motor vehicle record that's acceptable by company standards is required for this position
• Added bonus if you have
• Toyota training to support Toyota Way guiding principles
• What we'll bring
• During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs

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