Associate I, Office Operations

About the role

You will support daily office operations to ensure a safe, professional, and efficient workplace environment. You serve as a key point of contact for employees, visitors, and vendors, helping maintain smooth facility operations and positive workplace experiences. Success in this role is measured by consistent execution, strong customer service, and attention to operational detail. Location and Schedule - In-person Monday through Friday - Jacksonville office: 347 Riverside Avenue, Jacksonville, FL 32202

Responsibilities

• Welcome visitors and manage front desk operations with professionalism and efficiency
• Conduct routine building audits to ensure safety, cleanliness, and operational standards
• Escort vendors and contractors while ensuring compliance with site policies
• Coordinate facility requests and communicate with internal teams and external partners
• Support mail distribution, package handling, and office logistics
• Monitor shared spaces to ensure readiness and functionality throughout the day
• Track, document, and escalate maintenance or operational issues as needed
• Assist with scheduling and coordination of vendor services and on-site activities
• Maintain accurate logs and records for building operations and vendor visits
• Required Qualifications
• High school diploma or equivalent, or demonstrable relevant experience
• Strong customer service and interpersonal communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Attention to detail and ability to follow operational procedures
• Basic proficiency with Microsoft Office and office systems
• Ability to work independently and collaboratively with cross-functional teams
• Strong organizational and time management skills

Requirements

• Experience in office operations, facilities support, or administrative services
• Familiarity with vendor coordination and building services processes
• Experience supporting reception or front desk operations
• Awareness of workplace safety practices and compliance standards
• Ability to identify process improvements and enhance operational efficiency
• What We Offer you
• At FIS, you can grow your career as far as you want to take it. Here's what else we offer:
• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits
• Privacy Statement
• FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
• EEOC Statement
• Sourcing Model
• #pridepass

Additional Information

Job Description Job Title Associate I, Office Operations Intro: At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

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