Customer Service Specialist - Outbound (onsite role)

Responsibilities

• Resolve customer inquiries with speed and precision
• Assist customers with queries
• Delight customers by providing timely, accurate and expert advice
• Deliver a service where patience, empathy and building rapport are central
• Record, track, and effectively resolve incidents and queries
• Create clear notes on customers' accounts with relevant details
• Comply with company's policies and practices
• Update your knowledge through the associated guidelines and procedures
• Manage databases, tools, applications and operating systems
• Strive to achieve first call resolution
• Candidate Requirements
• Who are we?
• Here are our key benefits...
• Perks at Work - Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness - up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards - For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress - Here to support TP journey
• 28 day annual leave (inclusive of bank holidays), increasing with length of service
• Values we look for you to have:
• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
• Collaboration - You enjoy working with others and you like working as a team player.
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You

Additional Information

Customer Service Specialist - NHS Blood and Transplant Location: onsite in Newtownards, Northern Ireland Contract: Permanent , onsite working only in Newtownards, currently no work at home opportunities Start Date: 3rd of August 2026 Hours of Work: 40 hours per week. Candidates need to be flexible between the hours of 11:30am and 8:30pm Monday to Friday - currently no weekends worked. Training: 10 Days (onsite 9.30am - 6pm) Salary: £26,436.80 Is this role right for you? Do you have a passion for helping others? Do you have the ability to deliver a first-class customer experience? Would you enjoy being part of a highly engaged and compassionate team that represents one of the one of our key clients, NHS Blood and Transplant. If you can answer 'YES' to these questions, then we'd love to hear from you! Job Overview As a member of our Team at Teleperformance, you will be making warm outbound calls to get people to rebook their blood donation appointment. You will have the desire to help all callers providing accurate information relating to blood donation appointments. You will be self-motivated and have passion for assisting others to save lives and should have a real desire to understand and the ability to deal with complex life experiences. Our callers want to talk to understanding empathetic people who'll listen, ask the right questions and patiently offer solutions that serve their needs. Bring your experience and enthusiasm and you'll have the chance to support the NHS Blood and Transplant Service.

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