Senior Team Manager (Financial Crime)

Responsibilities

• In this role, you'll :
• Lead and manage day-to-day operations, ensuring delivery aligns to service standards and regulatory requirements
• Oversee complex teams across core operations, operational resilience, and control functions
• Drive performance across quality, cost and delivery measures
• Lead, motivate, coach and develop Team Managers and their teams
• Manage the operational delivery of change, acting as a key point of contact for implementation
• Plan and prioritise resources to meet current and future demand
• Manage budgets and financial performance in line with forecast targets
• Ensure operations meet AML and Financial Crime regulatory obligations
• Identify and mitigate operational risks, ensuring robust controls are in place
• Use MI and QA data to identify trends, capability gaps and improvement opportunities
• Build and maintain strong relationships across the business
• Support and deputise for the Head of Function in key decision-making forums
• Drive a culture of engagement, continuous improvement and customer focus
• Support end-to-end recruitment and development of team capability

Requirements

• Essential:
• Approximately 4-6 years of experience leading operations within Financial Crime, Risk or a regulated environment
• Proven ability to lead and develop high-performing teams through Team Managers
• Demonstrated experience delivering against performance, quality and cost targets
• Strong understanding of Financial Crime regulation, risk frameworks and operational controls
• Experience managing change within an operational environment
• Strong communication and collaboration skills, with the ability to influence at senior levels
• Ability to use data, MI and insight to influence decision-making and improve performance
• Desirable:
• Experience leading large-scale or multi-team Financial Crime operations
• Experience in business planning, forecasting and resource management
• Exposure to governance, audit or control frameworks
• Experience supporting or leading transformation or continuous improvement initiatives
• ABOUT WORKING FOR US
• Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
• We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
• We offer reasonable workplace adjustments for colleagues with disabilities

Benefits

Additional Information

End Date Sunday 12 July 2026 Salary Range £67,023 - £74,470 We support flexible working - click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary Financial Crime Operations (FCO) purpose is to continue to keep the bank and it's customers safe from the impacts of financial crime. FCO has the responsibility to investigate suspicious activity reports to determine whether disclosure to NCA (National Crime Agency) is necessary, complete customer relationship reviews, and to deliver high-quality intelligence and data led risk management to reduce harm to our communities. The job holder will plan, co-ordinate, direct and control resources across an operation, to ensure achievement of the planned performance and agreed service standards are within budget costs, protecting customers and the bank from the impacts of Financial Crime. Job Description SALARY: £67,023 - £74,470 pa LOCATIONS: Birmingham, Chester, Glasgow, Hove, Leeds, Manchester, Newport, Cardiff, Edinburgh, Halifax HOURS: Full-time - 35 hours per week WORKING PATTERN: Y ou'll primarily work remotely in this role, giving you the flexibility to work from home. To support collaboration and connection with your colleagues, you'll need to be based within reasonable travelling distance of one of our hub locations and attend when required for business, team or customer needs. Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today. ABOUT TH IS OPPORTUNITY We're looking for a new Senior Team Manager within our Economic Crime Prevention function! As a Financial Crime Operations Senior Manager, you'll lead across multiple teams and functions, ensuring delivery meets performance expectations while remaining aligned to regulatory requirements and risk frameworks. You'll work closely with senior business partners and leaders, operational leaders and specialist teams to drive performance, implement change and ensure the delivery of high-quality, compliant outcomes across the function.

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