Cloud Operations Engineer

Responsibilities

• Coordinate upgrades in lockstep across EKS, OKD, Calico, Gloo Mesh, and Istio to ensure compatibility
• Maintain environments on AWS standard support tiers for EKS by tracking versions and planning upgrades proactively
• Execute monthly operational tasks, including CrowdStrike agent upgrades, SSL/TLS certificate rotations, and ArgoCD updates
• Build, maintain, and upgrade Kubernetes clusters and ancillary software using EKS and OKD
• Work with stakeholders to resolve issues with AWS and Kubernetes
• Document operational procedures and share knowledge with stakeholder teams
• Collaborate with senior engineers and contribute to team knowledge sharing
• Assist with the development and maintenance of observability systems
• Study the system and proactively suggest architectural improvements and automated solutions for daily operations, deployment, and monitoring
• Provide input on cloud-based best practices
• Participate in a team's on-call schedule, which means that occasionally, you may be asked to provide after-hours technical expertise, guidance, and support. Business hours are typically 09:00 - 5:00 ET

Requirements

• 2+ years of professional work experience in DevOps, SRE, System Administration, or similar roles (internship or project experience counts)
• Experience with Kubernetes and Docker is required to be successful in this role
• Scripting abilities in Bash and/or Python
• Familiarity with ArgoCD or similar GitOps tooling
• Experience utilizing AI tools (ChatGPT, Gemini, Claude, etc.) to streamline work efficiencies
• Knowledge of networking fundamentals; comfortable using common troubleshooting tools like dig, nslookup, netstat, netcat, or tcpdump
• Skilled at learning complex processes quickly with a self-service mindset through independent research
• Experience working with Git in a CI/CD environment
• Effective communication skills, both written and verbal
• #LI-HK1 #LI-Hybrid
• Pay Transparency - All Full Time Employees
• $91,600 - $114,500 USD
• Why You'll Love Us:
• We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• You'll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your famil

Benefits

Additional Information

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! Are you passionate about technology and eager to grow your skills in cloud-native infrastructure? As a Cloud Operations Engineer, you will join a collaborative operations team responsible for maintaining and improving critical platform infrastructure. You'll work hands-on with Kubernetes, service mesh, and AWS technologies while learning from experienced engineers who will help you develop into a well-rounded platform professional. We seek a motivated Cloud Operations Engineer to help maintain our cloud-native infrastructure using Kubernetes, ArgoCD, Istio/Gloo Mesh, Prometheus, and AWS. In this role, you will contribute to the operational health of Constant Contact's platform, ensuring our environments remain current, secure, and reliable. You'll have the opportunity to grow professionally and contribute to a culture of accountability and continuous improvement. We value curiosity, self-motivation, collaboration, and a willingness to learn. If you're ready to build a strong foundation in platform engineering and help shape the future of our infrastructure, we're eager to hear from you.

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