Operations Manager

Responsibilities

• Operational Oversight
• Oversee day-to-day non-clinical operations across facilities, maintenance, kitchen, laundry, and stores.
• Ensure operational workflows support resident care, safety, and service excellence.
• Lead coordination between departments to ensure operational synergy and minimize service disruptions.
• Regulatory Compliance
• Ensure full compliance with all relevant MOH, AIC, SCDF, and other regulatory standards.
• Lead preparation for audits, inspections, and accreditations.
• Implement internal policies and SOPs to meet changing compliance requirements.
• Quality Assurance
• Design and monitor quality assurance programs for operations and service functions.
• Conduct regular facility audits and implement improvement plans.
• Ensure standards for safety, cleanliness, and resident satisfaction are consistently met.
• Staff Management
• Supervise a multi-disciplinary team including in-house operations staff and outsourced service partners.
• Recruit, train, and evaluate staff performance; ensure adequate manpower planning.
• Cultivate a team-oriented, respectful, and responsive workplace culture.
• Vendor and Contractor Management
• Manage contracts and performance of outsourced vendors (e.g., cleaning, security, pest control).
• Negotiate service agreements, monitor compliance, and ensure cost-effectiveness.
• Foster partnerships with reliable, value-driven suppliers and contractors.
• Financial Oversight
• Develop, manage, and track operational budgets, ensuring fiscal discipline.
• Identify cost-saving opportunities without compromising service quality.
• Collaborate with Finance and Administration teams for procurement and expense reporting.
• Emergency Preparedness
• Develop, implement, and review emergency response plans.
• Lead fire drills and crisis simulations in collaboration with SCDF and Fire Safety Manager.
• Ensure readiness of facility, staff, and systems for emergencies and disaster scenarios.
• Communication and Stakeholder Engagement
• Maintain effective internal communication with department heads and care teams.
• Serve as the point of contact for regulatory bodies, community partners, and families on operational matters.
• Support cross-department collaboration to enhance service delivery and responsiveness.
• Strategic Planning and Process Improvement
• Analyze operational data and service metrics to inform decision-making.
• Drive process improvement initiatives to enhance efficiency and service outcomes.
• Support long-term facility development, infrastructure upgrades, and innovation in care support services.
• Ad-hoc Duties
• Represent the Home at relevant external forums, meetings, or events.

Additional Information

Job Summary: The Operations Manager is aleadership role accountable for the smooth, safe, and cost-effectivefunctioning of all non-clinical operations within the nursing home. This roledirectly supports the delivery of quality care to residents by overseeingmaintenance, facility services, vendor management, and regulatory compliance.The Operations Manager also plays a strategic role in quality improvement,budget control, and emergency preparedness, while cultivating a productive andsafe working environment for all operational staff.

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